Training Manager

About the role

Silent-Aire, a division of Johnson Controls, is a global leader in Original Equipment Manufacturer (OEM) dedicated to providing custom solutions for data center customers. Our product line includes large-scale equipment such as air handling units and modular data centers. We pride ourselves on innovation, quality, and delivering tailored solutions to meet our clients' unique needs.

Location: Silent-Aire USA Manufacturing Facility, Gilbert, AZ

Responsibilities

• Lead the development of a technical & skills-based learning management system (LMS) tailored to both new hire employees and ongoing on-the-job training, including documented proficiency and skills assessments.
• Lead a team of trainers managing a New Hire Orientation (NHO) program transitioning new employees to full-time roles.
• Set strategic vision and direction for training and development at the Silent-Aire Gilbert campus, collaborating with the Silent-Aire Edmonton, Alberta, Canada training team to benchmark and share best practices.
• Positively impact the growth of Global Data Center Solutions employees by equipping them with the knowledge and skills needed to perform their job functions.
• Lead a team of learning professionals to solve critical business problems through training and performance support initiatives.
• Investigate new opportunities and develop effective, impactful, and inventive training programs.
• Align innovative ideas with the global strategic plan of the business.
• Facilitate continuous improvement of trainers to support plant operations.
• Own reporting and communication of training performance metrics to all relevant stakeholders.
• Audit and monitor performance and effectiveness of training specialists.
• Collaborate with other learning leaders across the globe.
• Engage with operational leadership, quality, and safety teams to audit and monitor training effectiveness.
• Hire and train new technical instructors to become effective facilitators; own the train-the-trainer design and implementation for on-shift trainers and area training leads.
• Mentor, coach, develop, and evaluate your team of learning professionals through challenging learning projects and programs.
• Manage team members through performance evaluations, job training needs, and other managerial responsibilities.
• Act as a subject matter expert and learning consultant.
• Build technical, service, and digital knowledge, skills, and behavior models and assessments supporting talent development.
• Ensure the creation of professional instructor-led and virtual/online training programs that meet identified learning objectives.
• Develop subject matter expertise in new machines, tools, products, or processes and create learning materials for these areas.
• Develop standardized competency matrices for manufacturing direct and indirect staff.
• Drive consistency across technical learning projects for a more efficient and holistic approach.
• Stay current with training techniques, performance improvement, knowledge management, instructional design, adult learning principles, and organizational development.
• Use strong interpersonal and communication skills to work effectively with managers, instructors, SMEs, and internal stakeholders.
• Capture and implement lessons learned and best practices from previous learning initiatives into future projects.
• Set and drive evaluation protocols for learning deliverables and provide required metrics to business leaders.
• Understand technology and current curriculum to participate in the effective design of learning and performance support tools.

Requirements

• 5+ years of experience in Leadership & Development, including 3+ years of team leadership experience.
• Experience in developing and implementing Learning Management Systems.
• Prefer experience in training within manufacturing environments.
• Effective leadership skills with a strong focus on mentoring and leading training development teams.
• Ability to identify key issues and creatively/strategically overcome internal challenges or obstacles.
• Clear and solid understanding of personnel policies, practices, procedures, and other operational issues.
• Effective attention to detail and a high degree of accuracy.
• High level of integrity, confidentiality, and accountability.
• Sound analytical thinking, planning, prioritization, and execution skills.
• Critical thinking skills.
• Collaborative approach with instructors, learning designers, product managers, vendors, program managers, and stakeholders.
• Strong knowledge of Microsoft Office products, including Excel, Word, and PowerPoint.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills to engage with all levels of the organization and its executive team.
• Visionary with a passion for learning and the ability to execute in the real world.
• Ambitious, willing to assume authority, take risks, and set clear goals for career development.
• Professional with personal ethics, quality work, and a positive attitude.
• Customer-driven with a sense of urgency about meeting their needs.

Qualifications

• University degree or diploma in a related field (preferred).
• Bilingual (English/Spanish) (preferred).

Pay

Hiring salary range: $89,000–$134,000. Salary is determined by education, experience, knowledge, skills, abilities of the applicant, internal equity, and alignment with market data.

Benefits

This position includes a competitive benefits package.