Training Manager

About the role

fairlife, LLC is a Chicago-based nutrition company that creates great-tasting, nutrition-rich dairy products to nourish consumers. With over $3B in annual retail sales, fairlife's portfolio includes fairlife® ultra-filtered milk, Core Power® High Protein Shakes, and fairlife® nutrition plan™. A wholly owned subsidiary of The Coca-Cola Company, fairlife has been recognized by Fast Company and Nielsen for industry-leading innovation.

The Site Training Manager is the people leader accountable for the Webster site's technical training strategy, team, site portfolio, qualification system, skills-matrix governance, Certified Trainer program, budget, and plant-level results. The role translates enterprise direction into site action and ensures the team's work improves workforce readiness, time to proficiency, qualification integrity, and on-the-job performance. Reporting to the Director, Technical Training and Development, the role partners closely with Webster Operations, HR, EHS, Quality, Maintenance, Engineering, and other site functions.

Responsibilities

• Represent Technical Training in site leadership forums; align shift leaders on training priorities, qualification requirements, and change readiness.
• Own training data, skills-matrix, scorecard, and capability assessments—set standards, flag workforce risks, and guide qualification/investment decisions.
• Partner with site and shift leaders to secure training capacity and confirm evidence exists before qualification sign-off.
• Own the site's training project portfolio (capital, equipment, process changes)—manage plans, milestones, risks, and resource trade-offs.
• Set curriculum and instructional design standards; oversee content ownership and quality across Training Specialists.
• Own training operations, governance, and records; delegate routine LMS/logistics work to the Training Coordinator.
• Lead, coach, and develop Training Specialists and the Coordinator—set goals, hold regular one-on-ones, and address performance early.
• Own the site training budget, team capacity, and the Certified Trainer program (selection, certification, quality calibration).
• Maintain regular presence across office, classroom, and floor to stay a credible training partner to employees and leadership.

Skills and Qualifications

• Bachelor's degree in instructional design, education, training, operations, engineering, business, or related field—or equivalent experience.
• 7+ years in manufacturing, technical training, L&D, or operations, with demonstrated people leadership and program delivery.
• Strong communication and facilitation skills, able to engage effectively from the shop floor to site leadership.
• Proven ability to manage a training portfolio: planning backward from deadlines, managing risk, and holding owners accountable.
• Skilled in analyzing skills-matrix, learner, and operational data to drive clear priorities and resourcing decisions.
• Flexible availability to support all shifts, including occasional early mornings, evenings, or weekends.
• Working knowledge of adult learning, instructional design, facilitation, and training measurement methods.
• Proficient in Microsoft Word, PowerPoint, Excel, Teams, and SharePoint; familiar with LMS, budgeting, resource design and digital training tools.
• Solid grasp of manufacturing operations to make sound training decisions and know when to pull in SMEs.

Preferred: experience in food & beverage, dairy, regulated manufacturing, startup/greenfield, capital projects, or multi-shift leadership.

Working Conditions and Physical Requirements

• Full-time, 40 hours per week.
• Webster operates 24 hours per day, 7 days per week, 365 days per year on 12-hour production shifts.
• This position is primarily scheduled Monday through Friday but must periodically flex its schedule to support employees and training needs across both day and night shifts.
• Regularly alternates among office, classroom, and manufacturing-floor work.
• Prolonged sitting, standing, and walking may be required.
• Occasionally lift or move up to 50 pounds.
• Occasional reaching, bending, crouching, and movement around production equipment, as required for floor observation and training.
• May work near operating machinery and other manufacturing hazards and must follow all site safety, access, PPE, and permit requirements.
• Entry into confined spaces is outside routine duties unless separately trained, authorized, and required.
• Specific atmospheric conditions – AMMONIA/PAA food safety requirements: Notify supervision of any repairs or adjustments that may affect product quality or food safety; understand, observe, and comply with the handling and usage of the color-coded container policy while in the Production Areas.
• Perform all duties necessary to meet Company, Customer and/or Government requirements/standards as prioritized by the Company.
• Ability to initiate action to prevent the occurrence of nonconformities relating to Food Safety and the Quality of the product, processes, quality system, or safety system.
• Identify and record any problems relating to Food Safety and the Quality of the ingredients, processes, quality system, or safety system.
• Control further processing or delivery of nonconforming product in terms of Food Safety and Quality issues until the deficiency or unsatisfactory condition has been corrected.

Benefits

• Comprehensive medical, dental, and vision coverage, effective day one.
• Supplemental health plans (hospital indemnity, accident, and critical illness insurance).
• Paid Time Off to recharge and support work-life balance.
• Paid parental leave & adoption assistance (up to $10,000).
• Parental support & family care benefits, including childcare resources and lactation support.
• 401(k) to support retirement planning with up to 9% in employer match.
• Wellness reimbursement (up to $500 for qualified wellbeing expenses).
• Employee Assistance Program (EAP) for emotional wellbeing and work-life support.
• Company-paid life insurance and short-term disability.
• Employer HSA funding (for HDHP participants).
• Tuition reimbursement (up to $10,000) and student loan repayment ($200/month).
• Learning & development programs to unlock your full potential.
• Rewards & recognition, matching gifts, free product, and Business Resource Groups.

Pay

Base pay range: $120,000—$140,000 USD

Position Details

Location: Webster, NY
Reports to: Director, Technical Training and Development
Travel requirements: 10%