Training Manager (86619)

Inter-Con Security Systems, Inc. is a leading US-owned security company established in 1973, providing integrated security solutions to government and commercial clients across four continents. With a commitment to high-requirement security and customized protection, we are dedicated to building a safer future through professional expertise and innovative strategies.

Responsibilities

• Training Program Oversight & Delivery
  • Oversee the development, coordination, and delivery of all required training programs supporting Houston Metro operations.
  • Develop and maintain training curricula for unarmed and armed officers, including onboarding, firearms qualification, use of force, defensive tactics, emergency response, de-escalation, first aid/CPR, customer service, and contract-specific procedures.
  • Ensure all training content meets or exceeds state, federal, contract, and Inter-Con Security requirements.
  • Facilitate classroom, practical, and field-based training sessions as required.
• Instructor & Training Staff Management
  • Provide oversight, guidance, and direction to all assigned Training Instructors and training support staff.
  • Manage instructor performance, scheduling, and instructional quality.
  • Troubleshoot training-related operational or technical issues to ensure uninterrupted program delivery.
  • Support the nomination and approval process for Training Instructors in coordination with Metro Security Management and corporate leadership.
  • Ensure instructor credentialing, documentation, and compliance are maintained in accordance with contract requirements.
• Compliance, Documentation & Records
  • Maintain accurate, current, and auditable training records for all assigned officers and instructors.
  • Track certifications, qualifications, re-training requirements, and remedial actions.
  • Ensure compliance with required documentation, including licenses, certifications, medical screenings, drug screening results, and background documentation as applicable.
  • Prepare and submit training reports, compliance summaries, and audit documentation to internal leadership and external stakeholders when required.
• Operational Support & Performance Improvement
  • Conduct field evaluations, skills assessments, and remedial training to reinforce operational readiness and competency.
  • Support the Project Manager by identifying performance gaps and implementing training-based corrective action plans.
  • Provide input on officer readiness, deployment suitability, and training needs.
  • Support employee growth and professional development through coaching, mentoring, and structured training pathways.
• Firearms & Range Operations (Armed Personnel)
  • Oversee firearms training and qualification programs in accordance with Texas DPS and contract standards.
  • Manage training range scheduling, safety protocols, and equipment accountability.
  • Ensure armed officers are trained on Metro-specific emergency response procedures, threat response, de-escalation, and customer engagement expectations.
• Leadership Development
  • Facilitate leadership and professional development training for supervisors and leads to improve consistency, accountability, and operational effectiveness across shifts.

Requirements

• Minimum 10 years combined experience in security, law enforcement, or military service, with at least 3 years in a supervisory or training leadership role.
• Valid Texas Department of Public Safety (DPS) commissioned security officer license required.
• Instructor certification preferred (firearms, defensive tactics, or related disciplines) but not required.
• Demonstrated experience managing training programs commensurate with large scale or government supported security operations.
• Strong knowledge of weapons safety, use of force standards, and Texas licensing requirements.
• Excellent written and verbal communication skills with strong organizational and documentation capabilities.
• Ability to work flexible hours to accommodate operational and training needs.
• Proficiency in Microsoft Office and electronic training record systems. Track-Tick a plus.
• Able to lift 150 pounds and demonstrate while teaching with no difficulties.

Preferred Attributes

• Prior experience managing training programs for public transit, government, or large multi-site security accounts.
• Background in adult learning methodologies or certified instructor status in subject areas such as firearms, defensive tactics, first aid/CPR, or leadership.
• Strong leadership presence with the ability to mentor instructors, supervisors, and officers.
• Proven ability to operate independently while coordinating closely with operations and corporate training leadership.