Training Lead-Truss

About the role

The Training Lead is responsible for managing the Software Training team and providing direct supervision, coaching, and performance management for Software Trainers. This role leads the delivery of onboarding, adoption, and ongoing proficiency programs across the Alpine software suite for both new and existing customers. The Training Lead works closely with Support, Sales, and Marketing teams to ensure training programs remain aligned with evolving customer needs and product releases.

Responsibilities

• Manage, hire, onboard, coach, and develop the Software Training team, including performance management and workload planning.
• Own the training calendar and coordinate scheduling across customer onboarding, continuing education, software conversions, and internal training requests.
• Prioritize and allocate training resources based on customer needs, organizational priorities, and Solutions Delivery objectives.
• Develop and maintain instructor-led learning programs that strengthen customer proficiency and drive adoption of Alpine software solutions.
• Plan and manage customer webinar programs, including topic selection, scheduling, communications, and facilitation coordination.
• Partner with Support, Sales, and Marketing teams to align training delivery with customer rollout timelines and product releases.
• Maintain oversight of training content quality and consistency across instructor-led programs and LMS materials.
• Travel up to 30% as required.

Qualifications

• Minimum 5 years of experience in the truss design industry.
• Experience with Alpine truss design software strongly preferred.
• Proven experience delivering software training to customers.
• Demonstrated experience leading or mentoring trainers or technical educators preferred.
• Strong organizational, communication, and presentation skills.
• Able to quickly learn new software and workflows.
• Experience with Learning Management Systems preferred.
• Spanish language proficiency a plus.