Training Lead / Knowledge Transfer Specialist

About the role

This role supports training coordination for end users, FSAs, administrators, Help Desk personnel, and operational support staff. The Training Lead/Knowledge Transfer Specialist works closely with Product Owners, Functional SMEs, Help Desk personnel, System Architects, and PMO leadership to develop user manuals, operational guidance, train-the-trainer materials, release training content, and operational workflow documentation aligned to BMx mission requirements. This role also supports transition-in/out activities, onboarding coordination, and operational continuity planning.

Responsibilities

• Develops and delivers training materials, onboarding support, operational familiarization, release training, and knowledge transfer activities supporting BMx modernization, sustainment, transition, and operational support activities.
• Supports training coordination for end users, FSAs, administrators, Help Desk personnel, and operational support staff.
• Works closely with Product Owners, Functional SMEs, Help Desk personnel, System Architects, and PMO leadership to develop user manuals, operational guidance, train-the-trainer materials, release training content, and operational workflow documentation aligned to BMx mission requirements.
• Supports transition-in/out activities, onboarding coordination, and operational continuity planning.

Requirements

• Must possess DoD Secret Clearance.

Technical Skills

• Technical writing
• Training development
• LMS/SCORM
• User documentation
• Operational workflow training

Preferred

• Technical writing/training certifications
• Experience in 5+ years training/documentation experience

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retail Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability