Training Facilitator - Technical Product Training

About the role

At INNIO's Product Training Center, we help customers, channel partners, technicians, and employees develop the knowledge they need to operate, maintain, and support Waukesha gas engines. We are looking for a Training Facilitator - Technical Product Training to join our Waukesha-based team and become an engine subject matter expert.

Responsibilities

• Deliver mechanical and control system hands-on and classroom training courses for international customers, channel partners and INNIO employees in the assigned regions
• Identify additional training needs through regular consultation with all relevant business areas who are subject matter experts (SME) and build product technical skills for INNIO’s Waukesha engine product portfolio
• Provide leadership for the successful execution of complex training design & development projects based on organizational and individual needs
• Serve as the focal point and leader to facilitate on-time completion of project deliverables from engineering, field service and other areas of the organization
• Ensure instructor preparedness when new training products are introduced
• Benchmark internal and external training tools and concepts for the Waukesha engine product portfolio and leverage synergies
• Evaluate success of training and development programs and help to identify new or additional training needs based on the feedback from stakeholders
• Work and communicate with all internal and external stakeholders to continuously improve training related programs, processes and procedures

Requirements

• Bachelor’s degree in Education, Organization Development, Engineering or related field in training or equivalent experience
• At least 2 years’ experience in the delivery of technical training
• Knowledge of and proficient using tools including e-Learning software, Excel, Word, PowerPoint, SharePoint, Documentation Management software
• Change agent and self-starter that welcomes change and can evaluate, initiate and introduce new learning concepts
• Strong focus on customer satisfaction and able to co-operate with others at all levels and times demonstrating strong teamwork
• Excellent communication skills, both verbal and written
• Strong organizational skills and ability to follow comprehensive process landscapes
• Experience with facilitating creative learner-centered training materials to include e-learning, instructor led material and corresponding training manuals and other virtual training delivery platforms
• Experience translating technical information into easily understood instructional programs

Qualifications

• Master’s degree in Learning & Development, Adult Education or similar degree from an accredited university or college
• Experience with technical/industrial machines
• Demonstrated ability to develop credibility with customers and a strong customer service mindset
• Able to work in a team and manage multiple projects
• Experience in gas compression, oil and gas, power generation industries

Additional Details

Location: Waukesha, WI. Work Schedule: Onsite 5 days per week. Travel: Up to 25% domestic and international; role requires a valid driver's license and passport. Visa Sponsorship: This role is not eligible for visa sponsorship now or in the foreseeable future.