Training Facilitator

About the role

The Trainer delivers instructor-led, virtual, and blended training to end users, operations staff, and program stakeholders supporting a large-scale Medicaid enterprise system implementation for a healthcare technology client. Working from an established curriculum, the Trainer facilitates scheduled sessions, adapts delivery to different learning styles and experience levels, and provides post-training support that reinforces system adoption and operational readiness. This position is performed on-site. Must be eligible to work in the United States. No sponsorships are available at this time.

Project Duration: 11/2/26 to 2/1/27

Responsibilities

• Delivers engaging and interactive training programs to diverse audiences through instructor-led, virtual, webinar-based, on-the-job, and blended learning formats
• Facilitates training courses that support operational readiness, system adoption, compliance, and non-technical skill development
• Adapts training delivery methods to accommodate different learning styles, experience levels, and audience needs
• Collaborates with business units, subject matter experts (SMEs), and instructional designers to identify learning requirements and confirm that training materials are accurate, effective, and user friendly
• Assists with training needs assessments and helps determine the appropriate learning solutions to address performance gaps
• Develops and maintains lesson plans, facilitator guides, participant materials, job aids, presentations, manuals, handouts, and other learning resources
• Delivers live and recorded training programs using a variety of learning technologies and communication platforms
• Provides post-training support, coaching, resources, and guidance to reinforce learner success and performance improvement
• Maintains training records and documentation in compliance with organizational standards and confidentiality requirements
• Contributes to the continuous improvement of training curricula, delivery methods, and the learner experience
• Interacts regularly with employees, leaders, subject matter experts, clients, and business partners
• Maintains accountability for training delivery, learner engagement, project deadlines, and training effectiveness
• Performs other duties as assigned

Requirements

• Strong knowledge of adult learning principles, instructional design methodologies, and learner engagement techniques
• Demonstrated experience facilitating both in-person and virtual learning programs
• Ability to use training technologies, business software applications, and virtual learning platforms effectively
• Strong presentation, facilitation, verbal communication, and interpersonal skills
• Experience creating training documentation, participant materials, and facilitator guides
• Strong organizational and project management skills with the ability to manage multiple priorities and deadlines
• Strong technical writing, proofreading, and editing skills
• Ability to work independently and collaboratively within cross-functional teams
• Strong analytical and problem-solving abilities
• Ability to command a virtual classroom with confidence and compassion
• Ability to maintain confidentiality and professionalism while working with employees and stakeholders

Qualifications

A bachelor's degree, or an equivalent combination of education and experience

Three (3) to five (5) years of experience in training delivery, facilitation, adult learning, or employee development

Experience delivering training on enterprise systems, or