Training Facilitator

Key Responsibilities

• Facilitate instructor-led training (in-person and virtual) using established curricula to help end-users effectively navigate and use client systems
• Conduct knowledge transfer sessions, system walk-throughs, and hands-on training exercises to reinforce learning objectives
• Prepare for and deliver training by becoming proficient in the technology and existing training materials, including facilitator guides, participant guides, exercises, and job aids
• Collaborate with Instructional Designers, Team Leads, and client stakeholders to plan training schedules, demonstrations, and delivery approaches
• Provide feedback and recommended updates to training materials based on learner experience, client input, and observed training outcomes
• Make minor edits and updates to training materials as needed, following established standards and templates
• Serve as a backup Training Lead when required, supporting facilitation coordination and client communication

Requirements

• Strong understanding of adult learning principles and the ability to create a positive, inclusive, and engaging learning environment
• Comfortable facilitating training for diverse audiences with varying levels of technical proficiency
• Flexible and willing to adjust schedules to support training delivery and client needs
• Ability to use and lightly modify training materials using tools such as Microsoft Word and PowerPoint
• An analytical mindset to understand learner needs and follow structured training flows created by Instructional Designers
• Excellent written and verbal communication skills with strong attention to detail
• Action-oriented and capable of balancing multiple training activities and priorities
• Approachable, open, and collaborative with team members and clients
• Able to remain composed and professional under pressure
• Effective at navigating ambiguity and moving forward even when all details are not finalized
• Strong time management skills with the ability to prioritize while keeping projects on track
• Proactive communicator with subject matter experts and project team members
• Willing and able to learn and troubleshoot system or technical issues with guidance
• Experience facilitating in-person technology training or similar adult-learning classroom training
• Experience facilitating training for SAP or similar enterprise systems
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and SharePoint (required)
• Experience supporting instructional design models, principles, strategies, and techniques
• Experience supporting projects using Agile and/or Waterfall methodologies (preferred)
• Experience delivering or supporting training content within a Learning Management System (LMS) (preferred)
• Experience using a Content Management System (CMS) (preferred)

What Else Does It Take to Be Successful at Briljent?

• Consultative Mindset – Listen. Stay client-focused. Understand and prioritize the needs, goals, and concerns of clients. Customize solutions to meet the specific requirements and expectations. Encourage open communication and collaboration.
• Flexible – Be open to change and adaptable to new situations, ideas, and approaches.
• Learning Leader – At Briljent, we seek new ideas, find creative ways to hone skills, and share lessons learned so we can continually bring our best to our clients. It's not always easy. Honestly, it's not always comfortable. But that's okay. We love a good challenge.
• Impeccable Integrity – Maintain a high level of integrity, honesty, and ethics in all interactions and decision-making. Do what's right, do what you say you're going to do, and do it all honestly. If this sounds exciting and you have the qualifications plus something unique to add to the team, apply now!