Training & Development Specialist

About the Role

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Training & Development Specialist to administer and maintain the company's Learning Management System (LMS). This role ensures that all learning programs, including internal and external content, instructor-led training, webcasts, certifications, reporting, and training records, are designed, implemented, and supported effectively.

Responsibilities

• Serve as the primary administrator for the Docebo LMS, including configuration, roles, permissions, integrations, and reporting.
• Maintain course catalogs, certifications, learning paths, and training materials.
• Provide technical support to users, troubleshoot issues, and ensure system data integrity and compliance.
• Schedule and manage live and virtual instructor-led training sessions and events.
• Stay current on LMS best practices and system enhancements.
• Generate and analyze LMS reports to track engagement, completion rates, and training effectiveness.
• Maintain accurate training records for compliance and audit requirements.
• Review course evaluations and feedback, recommending improvements as needed.
• Upload, test, and manage learning content within the LMS while optimizing user experience and navigation.
• Maintain LMS documentation, SOPs, user guides, and related materials.
• Collaborate with internal stakeholders and SMEs to ensure learning assets are accurate and approved.
• Train and support associates and leaders on LMS use and functionality.
• Contribute to the planning, development, and evaluation of learning materials within the L&D team.
• Serve as an LMS subject matter expert on cross-functional initiatives as assigned.

Qualifications

• Experience with LMS configuration, reporting, data management, content upload, and system integrations.
• Proficiency in LMS analytics, reporting tools, and dashboard creation.
• Strong problem-solving abilities with the capacity to troubleshoot user and system issues.
• Strong organizational skills and the ability to manage multiple tasks and deadlines.
• Ability to train and support end-users with varying levels of technical proficiency.
• Excellent written and verbal communication skills.
• Ability to collaborate effectively with internal customers, peers, and leadership.

Requirements

• Bachelor's degree in a Business-Related Field.
• 3 years of experience as an LMS Administrator, with a focus on Docebo and/or experience with multiple learning management systems.

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program