Training Delivery Specialist

About the role

Strategic Data Systems is an IT and Customer Service solutions provider supporting the Department of Defense. This Training Delivery Specialist position supports an Enterprise-level U.S. Navy Call Center at Joint Expeditionary Base Little Creek, Virginia Beach, VA, developing, implementing, and overseeing new hire, employee life‑cycle, and refresher training. The role requires eligibility for a Secret clearance and offers the opportunity to work with Navy Sailors and their families while receiving or maintaining security clearances/certifications that can enhance your career.

Responsibilities

• Deliver New Hire training and conduct refresher training sessions; during periods without active classes, review curriculum content as directed.
• Provide training to all Tier 1 personnel across a variety of learning topics.
• Support curriculum design and delivery, including the development of Quick Start Guides (QSGs).
• Develop training cycles and learning topics for Tier 1 personnel as needed.
• Provide coaching and performance feedback to trainees.
• Communicate all absences, tardiness, or early departures—scheduled or unscheduled—to the Training Lead and/or Manager via email, phone, or designated communication channels.
• Review training content and provide direct feedback to the Training Lead and/or Manager.
• When not actively training, provide support to the primary trainer as needed.
• Develop E‑learning courses via Verint.
• Assist with the completion and/or troubleshooting of Required Annual Trainings for all Tier 1 personnel.
• Ability to train virtually and in‑person.

Requirements

• Experience administering and organizing materials for training and educational programs.
• Experience collaborating with management on on‑the‑job training and employee orientation.
• Experience maintaining records of training activities, tracking employee progress, and monitoring program effectiveness.
• Experience developing and delivering training topics within a contact center or customer service environment.
• Strong presentation skills with experience as a lecturer and/or facilitator.
• Ability to memorize material and deliver training confidently.
• Strong adherence, performance, and attendance records (for current employees).
• Coachable, with a willingness to learn.
• Team‑oriented and solutions‑focused.
• Self‑starter with strong initiative.
• Ability to travel as needed.
• Eligibility for a Secret security clearance.

Schedule

Ability to work generally a 0800–1700 shift; shift may change based on training needs. Must be able to support a 24/7 operation and flex shift as needed.