Training & Content Operations Lead

About the role

Cedar is seeking a Training & Content Operations Lead to design, develop and maintain client enablement materials across Cedar's product suite, and to deliver high-impact end user training during Cedar's implementations. In this role, you will work closely with Cedar’s Delivery and Product teams to ensure our training program reflects our client needs and product suite. You will play a pivotal role in shaping the Cedar training experience for our clients—tailoring content, delivery methods, and messaging to maximize client enablement and success.

Responsibilities

• Design, develop & maintain client-facing enablement materials across Cedar’s product portfolio, including product manuals, workflow guides, knowledge center articles, software simulations & other assets tailored to client needs.
• Research new product functionality & operational workflows by attending product development meetings, reviewing technical documentation, interviewing subject matter experts & independently synthesizing information to develop client-facing content.
• Own and maintain assigned client enablement packages across their lifecycle, determining the appropriate learning modalities, coordinating stakeholder review, managing publication & enhancing content as products evolve.
• Facilitate live end user training sessions & Train-the-Trainer programs during implementation, adapting to client configurations, operational workflows & audience needs.
• Develop deep expertise across Cedar’s products, configurations & operational workflows, identifying & representing cross-product dependencies.
• Review implementation feedback, post-live support trends and changes in product strategy to identify gaps in existing documentation & proactively enhance learning materials to improve client adoption.
• Partner cross-functionally with Product, Delivery, and Commercial Strategy teams to support pre-release readiness and build cross-departmental expertise of Cedar’s products.

Requirements

• 3-5 years of experience creating and maintaining technical documentation, instructional content, training materials, and/or end user education programs in a fast-paced, client-facing environment.
• At least one of the following strongly preferred: experience working with large healthcare systems, experience with healthcare data, revenue cycle management and/or other equivalent EMR/EHR expertise.
• Experience creating content across multiple learning modalities, such as workflow guides, product manuals, eLearning modules, software simulations, facilitator guides, etc.
• Experience delivering engaging, interactive client training for diverse learner audiences via web conferencing platforms.
• Familiar with standard style guides (e.g., AP, Chicago) and skilled at applying brand guidelines to content creation.
• Familiar with Adobe Captivate or similar for software simulations strongly preferred.
• Thoughtful in using AI and other emerging technologies in day-to-day work to accelerate analysis, documentation, troubleshooting, and execution while maintaining strong judgment and accuracy.
• Proven success forming trusted, strategic relationships with cross-functional peers and client stakeholders, from frontline users to executives.
• Self-directed with strong project management and prioritization skills; able to manage concurrent deadlines and multiple stakeholders independently.
• Intellectual curiosity and continuous drive to improve processes, content, and learner outcomes.

Benefits

• Unlimited PTO for vacation, sick and mental health days—we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge.
• 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work.
• Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians).
• Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month).
• Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation.
• Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally.
• Flexibility to work from home or in the office, depending on what works best for you (unless stated otherwise, most roles have this flexibility).

Pay

Salary/Hourly Rate Range: $119,000 - $140,000. This role is also equity eligible.

About us

Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).

As of November 2024, Cedar is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.