Training and Quality Specialist - 3rd Shift

About the Role

The Training & Quality Specialist (TQS) is responsible for training hourly workers and ensuring quality standards across all departments of the DC. This role delivers comprehensive and engaging training programs that prepare individuals for their roles at DHL, considering diverse learning styles and fostering motivation. Additionally, the TQS conducts thorough audits of employee work and supports identification of root cause issues. This role actively participates in the implementation of improvement measures to enhance quality performance in line with DHL's vision to be the Quality Leader.

Responsibilities

• Conduct training and orientations for hourly and agency workers using the best practice “Training the DHL Way” methodology in all departments: EN, IB, OB, and Dock/Receiving.
• Conduct on-the-job continuous training and cross-training, including safety and quality methods.
• Provide continuous coaching, motivational, and developmental feedback to hourly workers to reinforce training concepts and support skill development.
• Administer the 1st 30-Day SOP and continue developing employees as part of the first-year journey at DHL.
• Train hourly workers on newly introduced processes, ensuring a smooth transition and comprehensive understanding of updated procedures.
• Provide recurrent training for all certifications and mandated safety-training programs, including TSA/DG trainings in Veroot.
• Report daily training activities in designated tools, documents, and share sites.
• Partner with the Training and Quality Manager or Supervisors to support the development of job instructions and training aids.
• Conduct comprehensive audits to ensure exceptional quality, including reviewing containers, gaylords, package labels, and more.
• Demonstrate “Best Practices” for employees, provide direction, and coach package handlers when exceptions are discovered.
• Conduct pre-shift communication meetings regarding quality to provide tips and increase quality awareness.
• Create and maintain daily recap reports of identified errors and review with Supervisor or Manager.
• Support the investigation and resolution of local quality-related issues, identifying root cause issues and making correction recommendations.

Qualifications

• High school diploma or equivalent.
• A degree, qualification, or evidence of continuous professional development in the area of expertise is a plus.
• Internal candidates: 6 months of experience in DHL operations.
• External candidates: 1 year of experience in training or quality, preferably in an operational environment or logistics industry.

Skills

• Ability to read, write, and speak English; a second language is a plus.
• Excellent communication skills and ability to explain tasks to others.
• Understanding of standardized math processes.
• Well-versed in production standards, ensuring employees receive comprehensive training to meet and exceed these standards.
• Basic Excel skills.
• Certification in TWI (provided during onboarding).
• Continuous improvement mindset.
• Ability to use technology: Internet, email, tablet apps.
• Strong time management, deadline adherence, and organizational skills.
• Ability to observe and read gauges, instruments, and dials to determine operating processes and procedures.
• Ability to work with minimal supervision, under pressure, and on multiple tasks simultaneously.
• Professional and respectful interaction with employees.

Physical Demands

• Ability to lift/push/pull mail and parcels weighing up to 50 lbs.
• Frequent observation and determination of productivity and output levels.
• Frequent communication with departmental personnel to assign, lead, and coordinate work activities.
• Work in a warehouse environment with exposure to cold, hot, and changing temperatures, medium noise levels, dust, dirt, and changes in lighting.

Benefits

• Competitive pay.
• Retirement savings - 401k with company match.
• Medical, dental, vision, and well-being programs.
• FSA/HSA availability.
• Tuition reimbursement.
• Paid time off, including vacation and sick time.
• Company-paid holidays and floating holidays.
• Employee discount program.
• Employee assistance and work-life program.
• Short-term and long-term disability.
• Life insurance.

Pay Rate: $23.50/hourly