Training and Development Supervisor

About the role

The role involves leading a training facilitation team supporting a fast-paced Customer Experience Center (CXC) for Nelnet Diversified Services (NDS). You will consult and partner with NDS lines of business to align goals and objectives.

Responsibilities

• Model PBO principles through high performance, training expertise, and professional conduct.
• Lead, train, develop, and retain trainers.
• Provide one-on-one coaching to assist in improving business results.
• Aid in the design, development, and delivery of training programs.
• Maintain course curricula including training plans, agendas, facilitator manuals, and course materials.
• Track participation and evaluate effectiveness of training programs through various assessment and feedback mechanisms.
• Address potential changes and improvements.
• Develop, maintain, and distribute reports on training outcomes and trainer performance.
• Collaborate to develop modern learning solutions, ensuring content development supports business goals and leads to positive business outcomes.
• Strive to make a difference through continued self-improvement.
• Maintain current knowledge of best practice training methods and industry standards by proactively seeking learning and development opportunities.
• Monitor and appraise team and systems as applicable.
• Analyze long-term impacts and plans accordingly.
• Participate, collaborate, and/or lead projects.
• Partner with subject matter experts and business line leadership to develop, document, implement, and communicate/train policy, procedure, or system changes.
• Use artificial intelligence responsibly to increase efficiencies and improve business outcomes.
• Ensure compliance with Federal regulations, company and departmental policies.

Requirements

• Bachelor’s degree in education or a related field preferred.
• 3 years in training and development.
• 2 years leadership experience.

Qualifications

• Leadership to foster connection, growth, and recognition.
• Strong written and verbal communication skills.
• Project leadership.
• Ability to collaborate with others to achieve results.
• Willingness and ability to solve complex problems.
• Ability to multi-task while completing assignments with critical time constraints.
• MS Office experience (including PowerPoint, SharePoint, Teams, Word).
• AI tools, agents, and automation (e.g., Copilot, Claude, Power BI).

Benefits

• Medical
• Dental
• Vision
• HSA and FSA
• Generous earned time off
• 401K/student loan repayment
• Life insurance & AD&D insurance
• Employee assistance program
• Employee stock purchase program
• Tuition reimbursement
• Performance-based incentive pay
• Short- and long-term disability
• A robust wellness program

Pay

$60,000.00 annually, depending on experience.

Schedule

The standard hybrid work schedule for this position includes 24 hours of in-office work each week. This is subject to change, based on manager discretion.