Training and Development Specialist

Responsibilities

• Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.
• Demonstrates a positive member service (internal and external) focus at all times.
• Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Safeguards confidentiality of member information.
• Supports a diverse and inclusive work environment.
• Participates in community service organizations and/or credit union sponsored events on an annual basis.
• Conducts and coordinates training for new hires and existing staff within the business units supported.
• Presents information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
• Prepares for upcoming classes by reviewing the course material, coordinating with Talent Acquisition (TA) and Human Resources (HR), and welcoming the learners.
• Continually looks to refine and enhance training opportunities to increase outcomes and participation engagement.
• Builds, coaches, and identifies training class opportunities for staff professional growth and coordinates employee continuing development.
• Reviews and analyzes records for training programs, including, but not limited to, course evaluations and learner participation, data and trends to recommend program changes.
• Develops, maintains, and evaluates the credit union’s policies, procedures, programs, and manuals within content area.
• Cross-trains and collaborates with other members of the learning and development team to be able to assist in other learner experiences.
• Coordinates, develops, and/or conducts other types of instructor-led training, as assigned.
• Participates in work groups to identify knowledge gaps and recommend learning solutions.
• Participates in, and may lead, train-the-trainer sessions for other credit union trainers.
• Provides feedback to other members of the learning and development team through observations and peer learning.
• Partners with learning and development team members to seek, grow, and promote learning technology that supports both functional training and career development.
• Keeps up with development in learning industry through reading current blogs, articles, professional association membership, and peer learning.

Qualifications

• A high school diploma or equivalent (GED).
• A bachelor’s degree in an appropriate field of study is strongly preferred.
• Minimum three years of industry or related experience required.
• Great communication skills with strong written and oral presentation skills.
• Ability to operate related computer applications with specific emphasis on Microsoft suite and credit union technology used by the business units supported.
• Resourceful and well organized with the ability to prioritize work assignments efficiently.
• A self-directed nature, ability to work independent of supervision.
• A creative and adaptable with good problem-solving skills.
• The ability to report to work punctually, work all scheduled hours, and work overtime as necessitated by business demand.
• A valid driver’s license and a reliable vehicle.