Training and Development Specialist

Owns and manages the training and development program for the Modern Work & Citizen AI portfolio — spanning Microsoft Office 365, Copilot, Power Platform, SharePoint, and broader modern-workspace skilling. A well-seasoned senior individual contributor who operates independently against defined goals and collaborates closely with the existing training specialist, communications, HR, the enablement team, and external learning vendors.

Responsibilities

• Course & program design — Design and develop end-to-end learning paths and courses for Modern Work and Citizen AI enablement (Microsoft Office 365, Copilot, Power Platform, SharePoint, and related modern-workspace skills); incorporate appropriate methodologies, assessments, and multi-channel delivery across internal and vendor platforms; and develop high-quality content that drives engagement and measurable capability growth.
• Delivery & impact evaluation — Coordinate and deliver training programs across regions and vendor cohorts; guide and advise learners; and evaluate not just completion but downstream impact — following up with participants to assess what changed in their day-to-day work and feeding those insights back into program design.
• Stakeholder engagement & gap analysis — Engage business-area leaders and HR partners to clarify enablement priorities; gather data on current AI and modern-work competency and adoption; identify capability gaps against target levels; and secure agreement on goals and outcomes for each intervention.
• Tooling configuration & process — Configure and maintain the learning tooling that supports these paths — working with HR to set up systems such as JDU/Compass, and with the landing-zone team to build and enable learning paths as they are created — and establish and monitor the operating procedures behind program rollout.
• Program collateral & communications — Partner with the communications lead and design/brand resources to produce program collateral, drive awareness of available programs, and publish enablement content on-brand.
• Vendor relationship & queries — Serve as the day-to-day point of contact for external training vendors — owning the relationship and cohort scheduling week to week — and field the growing volume of organic enablement questions from across the organization, escalating where interpretation or a decision is needed.
• Adoption data & insights — Analyze participation data — who is participating in which programs by region, and program effectiveness — to surface trends and provide targeted feedback to stakeholders on where to focus communication and enablement effort.
• Platform & vendor evaluation — Evaluate the learning-platform and vendor landscape (e.g., Pluralsight, Microsoft Learn, Changing Social, and others), weigh drawbacks and fit, and form a clear recommendation on what best suits our needs; design and apply assessments to measure learner competency and progression along each path.
• Self-development & staying current — Develop own capabilities through ongoing training, coaching, and relevant accreditation; and stay current on Microsoft 365, Copilot, agent/AI capabilities, and modern-work learning best practices through continuous education and industry media to keep the enablement approach ahead of the curve.

Requirements

• Bachelor's degree or equivalent
• Over 3 to 6 years of relevant experience — able to handle most situations independently and advise others
• Some experience coordinating the work of others

Skills

• Learning & talent development, and LMS / e-learning / computer-based training
• Instructional design, curriculum development, and assessment design
• Data collection and analysis — turning adoption and participation data into decisions
• Planning, organizing, and prioritizing across multiple concurrent programs
• Vendor and stakeholder management
• Content creation and presentation (written, visual, video, and web) and strong verbal communication
• Comfort with Microsoft 365 and Copilot; familiarity with AI/agent enablement is a strong plus

Pay

$40.00 - $40.00/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law.

Benefits

• Medical, dental, and vision benefits
• Health savings accounts with qualified medical plan enrollment
• 10 paid days off, 3 days paid bereavement leave
• 401(k) plan participation with employer match
• Life and disability insurance
• Commuter benefits
• Dependent care flexible spending account
• Accident insurance, critical illness insurance, hospital indemnity insurance
• Accommodations and reimbursement for work travel
• Discretionary performance or recognition bonus
• Sick leave and mobile phone reimbursement provided based on state or local law