Training Analyst / Client Manager

About the role

Pioneering Evolution is seeking an experienced Training Analyst / Client Manager who will develop, update, and deliver all required training material in support of a customer software project.

Responsibilities

• Develop, update, and deliver all required training material in support of a customer software project
• Analyze training requirements, trends, and program impacts
• Coordinate and recommend optimal courses of action to meet program training objectives
• Plan and coordinate deliverables with stakeholders
• Develop and update software user manual, Quick Reference Guides, and other training materials to ensure required release updates are included, accurate, and current
• Conduct routine User Acceptance Testing (UAT) of new software features and/or technical upgrades/updates as required
• Troubleshoot complex front-end software interdependencies from the user perspective
• Provide one-on-one, side by side assistance to software users during scheduled user help sessions and on short notice of customer demand
• Deliver group-paced instruction of training material in person or in a virtual setting
• Develop and deliver all required training presentations to the client in accordance with established due dates
• Support project meetings with stakeholders while performing as a technical consultant

Qualifications

• Secret Security Clearance or the ability to obtain one
• 5-10 years of experience in Curriculum Development
• 5-10 years of experience as Training Instructor
• Bachelor's Degree (or equivalent experience)

Required Skills and Certifications

• Advanced knowledge of curriculum development processes
• Strong knowledge and understanding of Agile software development processes
• Strong attention to detail and ability to conduct quality assurance testing to ensure all developed software functions properly and fulfill customer requirements and expectations
• Strong capability to analyze training requirements, trends, and program impacts
• Advanced ability to coordinate and recommend optimal courses of action to meet program training objectives, leveraging organizational, time-management, and decision-making skills
• Strong ability to plan, coordinate deliverables with stakeholders using collaboration, interpersonal, and engagement skills
• Expert knowledge of Microsoft Office Suite products
• Knowledge of Jira Software Management application
• Understanding Planning, Budgeting, and Execution Process (PPBE)
• Understanding Risk Management concepts
• Familiarity with Agile Software development and ability to support Project Manager by leading Agile ceremonies

Benefits

• Paid time off
• 10 paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Legal assistance
• Company-paid life insurance and AD&D
• Company-paid long term and short-term disability insurance
• Tuition reimbursement
• 401(k) plan with company contribution
• Continuing Education Opportunities