Trainer - Enrollment Specialist & Member Experience

About the role

We are seeking a proven and hungry Trainer to join our enrollment and member experience teams. You will be responsible for ensuring both teams improve on key metrics related to enrollment and retention. You will design, develop and deliver engaging and powerful trainings to our teams. You have a strong background in education, training and development, have a great presence on zoom and have a proven track record of improving team performance. Other skills and experiences you have include sales and customer service. You have strong organizational skills are are very detail oriented.

Responsibilities

• Training Program Development:Design and develop training materials, including presentations, manuals, and e-learning modules, tailored to the needs of Enrollment Specialists and Member Experience teams.Ensure training content is up-to-date with the latest industry standards, company policies, and technological advancements.
• Facilitation of Training Sessions:Conduct engaging and interactive training sessions for new hires and ongoing training for existing staff.Utilize a variety of training methods, including virtual classrooms, one-on-one coaching, and on-the-job training.
• Onboarding Support:Work closely with the Member Experience team to facilitate the onboarding process for new patients, ensuring that Enrollment Specialists are equipped with the knowledge and skills to guide patients through the process.Monitor and evaluate the onboarding experience to identify areas for improvement and implement training solutions.
• Performance Assessment:Assess the performance of trainees through evaluations, feedback sessions, and performance metrics.Provide constructive feedback and coaching to help team members achieve their full potential.
• Collaboration and Continuous Improvement:Collaborate with department leaders to identify training needs and develop strategies to address them.Continuously evaluate the effectiveness of training programs and make improvements based on feedback and results.
• Documentation and Reporting:Maintain accurate records of training activities, including attendance, assessments, and feedback.Prepare reports on training outcomes and present them to senior management.

Qualifications

• Experience:Minimum of 3-5 years of experience in a training or instructional role, preferably in a healthcare or customer service environment.Experience in patient enrollment, healthcare onboarding, or related fields is highly desirable.
• Education:Bachelor’s degree in Education, Training, Healthcare Administration, or a related field is preferred.
• Attributes:A passion for helping others succeed and a commitment to patient-centered care.Ability to adapt training methods to different learning styles and needs.A proactive approach to problem-solving and continuous improvement.

Skills

• Strong presentation and facilitation skills, with the ability to engage and motivate learners.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Strong organizational skills and attention to detail.