Trainer Development and Quality Specialist

About the role

The Children's Trust is seeking a Trainer Development and Quality Specialist (Training Program Coordinator II) to join our team of dedicated staff. This position designs, delivers, evaluates, and continuously improves trainer development, workforce development, and quality assurance initiatives that equip trainers and family support professionals with the knowledge, skills, and confidence to deliver high-quality, evidence-informed services to children and families. Working under the Training Institute Director of Content, this position implements comprehensive trainer development, evaluation, coaching, mentoring, and quality improvement systems that support trainer excellence and promote consistency, fidelity, and innovation in training delivery.

Responsibilities

• Train the family support workforce in support of statewide child abuse and neglect prevention efforts
• Train other trainers to deliver training content to the family support workforce, including training trainers to deliver proprietary content such as FAN
• Develop curriculum and facilitate trainings in a variety of modalities (virtual, in-person, asynchronous, and/or recorded) that are responsive to the needs in the field and meet applicable model requirements
• Create learning environments that encourage active participation, meet the diverse needs of learners, including delivering training in Spanish, if applicable, and foster deep learner engagement
• Facilitate the trainer mentor program to develop trainer candidates from diverse backgrounds and lived experiences
• Conduct competency-based observations of trainers with written evaluations and feedback
• Stay current on the latest research on child abuse and neglect prevention, adult learning, training design and delivery, and content; integrate learnings to continually improve training modules
• Implement an agency wide system for trainer quality assurance and quality improvement
• Conduct onboarding and orientation of new trainers
• Create, host and/or facilitate networking opportunities for trainers
• Develop training objectives, competencies, and measures
• Create and update curriculum (including train the trainer curriculum), materials and resources based on trends in the field, updated research, needs of the learners, and to incorporate innovate methods for training integration after training is complete, etc.
• Develop and implement processes to assess training effectiveness, participant experience, learner engagement, and emerging training needs through surveys, assessments, feedback collection, and other evaluation methods
• Collect, analyze, interpret, and communicate qualitative and quantitative data to identify trends, measure outcomes, support continuous quality improvement, and inform Training Institute, programmatic, and agency decision-making
• Engage and collaborate with internal and external stakeholders to gather feedback, share findings, and support alignment between training activities, workforce needs, program implementation, evaluation efforts, and strategic priorities
• Represent the Children's Trust on advisory councils and workgroups, as assigned
• Performs other duties as assigned

Qualifications

Required

• Experience facilitating trainer certification and/or train the trainer processes
• Experience participating in trainer certification processes
• Experience delivering training to participants with a diverse range of experience and education
• Knowledge of child abuse and neglect prevention and/or family support
• Advanced knowledge and expertise in working with families with young children
• Experience developing training curriculum and materials
• Knowledge of adult learning principles
• Strengths-based mindset and approach to working with families
• Ability to establish positive relationships with diverse stakeholders and staff
• Ability to champion diversity, equity, inclusion, and belonging
• Strong oral and written communication skills
• Strong attention to detail and multi-tasking skills
• Ability to prepare and analyze charts, graphs, and tables
• Knowledge of the methods of general report writing
• Ability to understand, explain, apply and follow laws, rules, regulations, policies, procedures, specifications, standards, and guidelines
• Ability to gather, analyze and determine the applicability of data, to draw conclusions and make appropriate recommendations
• Ability to maintain accurate records
• Professionalism
• Customer service skills
• Valid Driver's License and ability to travel within/around Massachusetts required

Preferred

• Association for Infant Mental Health Endorsement preferred
• Learning Management System (LMS) and/or instructional design experience preferred
• Bilingual in Spanish preferred
• Training certification in evidence informed training curricula, including but not limited to Facilitating Attuned Interaction (FAN), Healthy Families America's Foundations for Family Support Core training, and/or other foundational training for evidence-informed family support models preferred

Pay

$70,992.48

Schedule

Full-time, Shift Day, potentially eligible for a hybrid work schedule