Trainer and Quality Assurance Analyst

Inova 8095-Fairfax East is seeking a dedicated Trainer and Quality Assurance Analyst to join our team. This role is full-time, Monday through Friday, with varied shifts.

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality, and patient experience. From best-in-class facilities to professional development opportunities, we support our team members at every step. At Inova, we're constantly striving to shape a more compassionate future for healthcare.

Responsibilities

• Builds video content for team members to close performance gaps.
• Prepares quality assurance documents, training documents, workflows, standard work, and visual media for the team.
• Provides support for the development, implementation, and documentation of quality assurance.
• Collaborates with the centralization team for process improvement visioning and implementation.
• Performs quality assurance audits on staff and documents all accounts reviewed and findings.
• Advises leadership of findings.
• Provides remedial training as appropriate to improve team members' performance.
• Informs and consults with people leaders and stakeholders about potential barriers that impact team results.
• May perform other duties as assigned.

Requirements

• Associate degree (minimum qualification).
• Experience in quality assurance, customer service, data analytics, or a proven customer experience role in another industry.

Preferred Qualifications

• Contact Center and Workforce Management experience.
• Bilingual in Spanish and English.
• Must be local to the area.

Benefits

• Committed to Team Member Health: Medical, dental, and vision coverage, plus a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: Up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: All Inova team members, their spouses/partners, and their children receive 25 mental health coaching or therapy sessions per person, per year, at no cost.
• Work/Life Balance: Paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.

Schedule

Full-time, Monday through Friday, with varied shifts.