Trainer, Customer Experience

About the role

Assess needs, research, develop, conduct, and evaluate both soft skills and training programs for both classroom and e-learning venues. Provide training expertise in support of division strategic objectives and manage training administration. Facilitate seminars, workshops, and other training sessions to address business and organizational needs; provide feedback when necessary to ensure workshop content continues to be relevant to our learners. Develop and enhance training programs in support of corporate and/or division objectives; ensure presentations and materials are audience appropriate and appeal to adult learning styles. Collaborate to determine formal training needs assessments for corporate and/or division training and initiatives; make recommendations to ensure corporate and/or division objectives are met. Measure training effectiveness through appropriate use of instruments including tests, surveys, focus groups, and questionnaires; monitor program effectiveness and report results to management. Develop criteria for evaluating training programs; recommend program improvements and implement approved resulting changes. Ensure reports are accurate and useful; collaborate as appropriate with business partners to ensure business requirements are met. Develop computer-based training and ensure audience appropriateness and effectiveness. Research training program topics by gathering information from all available sources to use in developing meaningful content and materials; this includes interviewing internal and external subject matter experts, as well as using libraries and web sites. Manage logistics, curriculum, delivery, and assessment. Recommend process improvements to ensure quality service and improve efficiencies in alignment with strategic goals.

Responsibilities

• Assess needs, research, develop, conduct, and evaluate both soft skills and training programs for both classroom and e-learning venues.
• Provide training expertise in support of division strategic objectives and manage training administration.
• Facilitate seminars, workshops, and other training sessions to address business and organizational needs; provide feedback when necessary to ensure workshop content continues to be relevant to our learners.
• Develop and enhance training programs in support of corporate and/or division objectives; ensure presentations and materials are audience appropriate and appeal to adult learning styles.
• Collaborate to determine formal training needs assessments for corporate and/or division training and initiatives; make recommendations to ensure corporate and/or division objectives are met.
• Measure training effectiveness through appropriate use of instruments including tests, surveys, focus groups, and questionnaires; monitor program effectiveness and report results to management.
• Develop criteria for evaluating training programs; recommend program improvements and implement approved resulting changes.
• Ensure reports are accurate and useful; collaborate as appropriate with business partners to ensure business requirements are met.
• Develop computer-based training and ensure audience appropriateness and effectiveness.
• Research training program topics by gathering information from all available sources to use in developing meaningful content and materials; this includes interviewing internal and external subject matter experts, as well as using libraries and web sites.
• Manage logistics, curriculum, delivery, and assessment.
• Recommend process improvements to ensure quality service and improve efficiencies in alignment with strategic goals.

Requirements

• Typically Has The Following Skills Or Abilities: Bachelor’s degree in Business Administration or related field or equivalent experience, 2+ years presentation/facilitation experience in a teaching, training or coaching, and facilitation capacity, Ability to work with and teach varying degrees of abilities and experience levels using varying methods to address adult learning styles, Excellent verbal and written communication and interpersonal skills, Skill to use computer-based training software, word processing, desktop publishing, graphics, and presentation tools, Knowledge of web-based training and tracking tools, Soft skills and leadership program/curriculum development, Ability to regularly exercise discretion and independent judgment in the performance of job duties.

Qualifications

• Bachelor’s degree in Business Administration or related field or equivalent experience
• 2+ years presentation/facilitation experience in a teaching, training or coaching, and facilitation capacity
• Ability to work with and teach varying degrees of abilities and experience levels using varying methods to address adult learning styles
• Excellent verbal and written communication and interpersonal skills
• Skill to use computer-based training software, word processing, desktop publishing, graphics, and presentation tools
• Knowledge of web-based training and tracking tools
• Soft skills and leadership program/curriculum development
• Ability to regularly exercise discretion and independent judgment in the performance of job duties

Skills

• Computer-based training software
• Word processing
• Desktop publishing
• Graphics
• Presentation tools
• Web-based training and tracking tools
• Soft skills and leadership program/curriculum development

Benefits

Not specified

Pay

$58,656.00 - $92,328.00

Schedule

Not specified