Customer Experience Coach

About the role

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. This role is ideal for people with backgrounds in customer service, hospitality, retail, education, or caregiving who enjoy connecting with others and creating supportive, encouraging environments.

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant's experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Requirements

• 2+ years of full-time professional experience in any industry
• Strong interpersonal skills with patience and empathy
• Reliable, punctual, and open to feedback
• Able to pass a background check and drug screening
• Authorized to work in the United States

Qualifications

• No specialized industry experience required. We provide full paid training so you feel confident in the role.

Skills

• Customer service, hospitality, retail, education, or caregiving experience is not necessary but can be helpful.
• Interest in personal development, coaching, or wellness.
• Comfort working closely with individuals in a service-focused environment.

Benefits

• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after the first year) + 10 paid holidays
• Paid training and professional certification
• A supportive, growth-focused work environment

Pay & Benefits

• Competitive pay with advancement opportunities
• This position pay ranges $25-26.50 hourly

About Serenity

Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people-first approach, our team creates supportive experiences that help individuals move forward in powerful ways.

Equal Opportunity Employer

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.