Trainer, Clinical Excellence

About the Role

The Clinical Excellence Trainer is responsible for on-the-job coaching, focusing on teaching specific areas of knowledge to clinical, clerical, and provider positions in medical practice to drive medical margin. This includes healthcare systems (e.g., EHR, telehealth, pre-registration) and best organizational practices. The Trainer will analyze data related to workflow, processes, and reporting to evaluate the efficiency of current-state business processes and implement changes to improve provider experience on Mosaic's platforms.

Responsibilities

• Travel to all practice locations, including newly acquired sites, to deliver impactful training, observe operations, and validate efficiencies through various coaching methodologies, particularly during the critical initial phases of integration.
• Facilitate remote training sessions for new providers and lead interactive workshops designed to convey essential information and gather valuable feedback for operational improvements.
• Conduct hands-on observations of clinic workflows to provide actionable feedback that supports monthly reporting and drives improvement toward organizational goals.
• Review provider notes and communication to ensure adherence to best practices and quality standards, addressing any discrepancies with the Supervisor to resolve at the practice level.
• Create and deliver educational materials to implement new and updated workflows and best practices to care teams, utilizing Mosaic's EMR to enhance procedural efficacy and medical margin.
• Collaborate with clinical staff to identify skill gaps and provide targeted support to ensure alignment with Mosaic's best practices.
• Engage in regular skill assessments and coaching improvement sessions, ensuring ongoing professional development and the adoption of up-to-date practices within the organization.
• Partner with Super Users to provide coaching and support, equipping them with the knowledge necessary to train their peers and drive process enhancements in their respective clinics.
• Offer comprehensive support to established offices, providing both remote assistance and onsite guidance as needed to ensure operational success.
• Work alongside Quality, Risk, and Coding Educators to support Value-Based Programs, integrating best practices into clinic operations.
• Maintain clear and open lines of communication with the Supervisor, relaying concerns or questions from office staff regarding quality and coding workflows.
• Identify opportunities for workflow enhancements, including operational changes or external developments that could positively impact provider experiences with Millennium platforms.
• Collaborate with leadership to assess coaching needs through metrics, reports, and discussions, ensuring effective assimilation of practices into Mosaic's culture.
• Work closely with Learning & Development, Integrations, Innovation, and Clinical Systems teams to drive continuous improvement across the organization.
• Collaborate with leadership to request and develop new or updated coaching materials that align with current practices and organizational goals.
• Serve as an exemplary role model for new clinical and clerical staff, demonstrating adherence to Millennium Best Practices and proper documentation standards as care teams transition into their new workflows.
• Work collaboratively with staff during the integration training process, providing both clerical and clinical support while troubleshooting workflows and system usage challenges.
• Compile and report findings from all coaching and site visits, delivering comprehensive status reports to leadership to highlight successes and identify areas for improvement.
• Exhibit exceptional customer service skills when interacting with internal team members and patients, fostering a positive workplace culture.
• Demonstrate excellent guest service to internal team members and patients.
• Perform other related duties as assigned.

Pay

The anticipated base salary range for this position is $19.00 to $28.50 per hour. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.