Trainer - Auto/ Home Insurance

About the role

We are seeking an enthusiastic and skilled Trainer - Auto/ Home Insurance to join our healthcare contact center team in Bengaluru. This role is ideal for candidates with excellent voice and communication skills, a passion for training, and a strong understanding of call center training processes. As a Trainer - Auto/ Home Insurance, you will be responsible for preparing and upskilling agents to deliver exceptional service.

Responsibilities

• Conduct training sessions for new hires and existing team members on healthcare voice processes, customer service skills, and compliance protocols.
• Develop and deliver training materials, including presentations, role-plays, and workshops, to enhance communication, problem-solving, and customer handling abilities.
• Focus on improving voice modulation, clarity, pronunciation, and overall communication skills of agents.
• Ensure trainees are well-versed in healthcare terminology, claims processes, and HIPAA compliance.
• Monitor and evaluate trainee performance during and after training sessions, providing constructive feedback and guidance for improvement.
• Collaborate with operations and quality teams to identify training needs and implement customized learning programs.
• Maintain training records and prepare reports on training effectiveness, attendance, and assessments.
• Stay updated on healthcare industry trends and best practices to enhance training content.

Requirements

• Education: Graduate in any discipline.
• Experience: 2+ years of experience in a healthcare voice process or as a trainer in a BPO environment.
• Candidates with less experience but exceptional voice and communication skills are encouraged to apply.
• Strong understanding of healthcare voice processes and customer engagement.
• Excellent verbal and written communication skills with a focus on voice clarity and modulation.
• Ability to design and deliver engaging training sessions.
• Basic knowledge of healthcare processes, and claims is preferred.
• Comfortable working fixed night shifts to align with international client requirements.

Skills

• Training delivery and facilitation
• Voice and communication coaching
• Presentation and interpersonal skills
• Attention to detail and adaptability
• Time management and organizational abilities

Benefits

• Competitive salary package
• Transport facility for night shifts
• Comprehensive training and development opportunities
• Health insurance and other employee benefits
• Collaborative and supportive work environment