Trainee Field Property Adjuster

Primary Responsibilities

• Conducts field investigations to resolve residential and commercial property claims.
• Examines and applies claims forms, policies and endorsements, client instructions and other records to determine coverage and client exposure.
• Adjusts all elements of Property Loss claims of varying levels of severity and complexity.
• Sets loss reserves.
• Prepares written reports by collecting and summarizing information required by client.
• Prepares settlement letters, denial letters, Reservations of Rights and other letters as needed.
• Maintains expected case load.
• Maintains company reputation and integrity of work product by complying with federal and state regulations and service standards.
• Maintains professional and technical knowledge through continuing education.
• May assist less-experienced adjusters with claims handling when requested.
• Documents damage and prepares written estimates using Xactimate software.
• Handles content inventories to include moderate to complex pricing analysis and prepares claim inventory reports.
• Conducts subrogation investigations.
• Engages and manages consultants/independent contractors to assist in determining facts, causation, damage and exposure.
• Keeps the client and the insured informed about the claim status with clear, timely and accurate written/oral communication.
• Negotiates settlement of claims of varying complexity under the direction of the Claims Manager or Supervisor.
• Travels to loss locations in assigned territory.
• Records time and expense charges to bill clients.
• Maintains adjuster license(s) when required.

Requirements

• Requires a high school diploma; advanced education beyond high school preferred or an equivalent combination of education and experience.
• Previous experience as a claims adjuster or must complete Capstone specified adjuster training if no experience.
• If previous adjuster experience, working knowledge of Xactimate is preferred.
• Must be licensed, or have the ability to obtain license(s), as required by state and local jurisdictions to adjust insurance claims.
• Must have valid driver’s license.

Skills And Competencies

• Ability to work in a high volume, fast paced environment managing multiple tasks.
• Ability to provide excellent service to policyholders and clients.
• Ability to efficiently operate a computer and related claims and business software.
• Effective analytical and problem-solving skills necessary to make decisions and resolve conflict.
• Good verbal and written communication skills.
• Good attention to detail.
• Strong analytical and mathematical ability.
• Ability to work independently in a virtual environment when required.
• Good organizational and time management skills.

Physical Demand

• Auto travel is required.
• Ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a vehicle.
• Ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.
• Ability to work in a confined or restricted area.
• Kneeling, crouching, crawling, standing, sitting, walking, pushing, pulling, etc. as is required to inspect claims.
• Ability to work outdoors, exposed to all weather conditions.