Train Attendant - Miami

About the role

Your Purpose As a Train Attendant, you will be an integral part of the Onboard Service team, playing a crucial role in ensuring a safe and enjoyable experience for our Guests. If you’re a people-person looking for a role where you’ll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!

Responsibilities

• Assist Guests in locating their seats and escort them as appropriate.
• Provide assistance with Guest baggage where feasible.
• Confirming seat assignments
• Provide Food & Beverage service to Guests throughout the train, using strategic selling techniques (QR ordering, cart service).
• Have complete knowledge of all F&B menu offerings.
• Prepare and serve hot and cold beverages along with snacks, adhering to Company standards; ensure Guests are satisfied with their selections and engage in friendly conversation throughout.
• Serve alcoholic beverages adhering to the Company's established standards, including visually checking and verifying proper identification.
• Assist in handling, diffusing, and solving escalated Guest concerns in an open, friendly, professional, and confident manner.
• Pay close attention to Guests with special needs, Guests with children, or Guests with heavy luggage, and assist as needed.
• Ensure that all possible assistance and information are provided to Guests during regular and irregular service.
• Assist the Onboard team in using designated communication systems to confirm the train is ready for departure and arrival.
• Maintain communication with the Onboard team on the train and leadership throughout the shift as needed.
• Deliver public address announcements according to standard, providing friendly journey information and a positive message to Guests.
• Ensure that all possible assistance and information are provided to Guests during periods of service disruption.
• Work with the Ancillary team and leadership to coordinate and maintain marketing efforts within onboard events.
• Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.
• Coordinate and physically execute the movement, placement, and retrieval of service carts between trains, platforms, and Commissary locations to support onboard service operations.
• Ensure that all Onboard activities are carried out safely and to Brightline’s standards of quality.
• Report safety concerns to the Onboard Supervisor immediately.
• Follow Company protocols to manage any unscheduled or emergency situations as trained.
• Inspect service support areas to ensure adherence to Company sanitation requirements.
• Process credit card transactions for purchases via a mobile Point of Sale device.
• Receive and inspect all F&B carts with Train and Commissary Attendants to ensure all products are consistent with our opening inventory for the designated shift.
• Monitor onboard offerings and inventory levels and advise the