Train Attendant

Your Purpose

As a Train Attendant, you will be an integral part of the Onboard Service team, playing a crucial role in ensuring a safe and enjoyable experience for our Guests. If you’re a people-person looking for a role where you’ll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!

Your Role

• [Essential Functions]:

  • Guest Services: Assist Guests in locating their seats and escort them as appropriate. Provide assistance with Guest baggage where feasible.
  • Food & Beverage Service: Confirm seat assignments, serve food and beverages, prepare and serve hot and cold beverages, adhere to Company standards, and engage in friendly conversation.
  • Communication & Coordination: Assist the Onboard team in confirming the train is ready for departure and arrival, maintain communication with the Onboard team, deliver public address announcements, and coordinate marketing efforts.
  • Safety & Compliance: Ensure all Onboard activities are carried out safely and to Brightline’s standards of quality, report safety concerns, follow Company protocols for managing emergencies, and inspect service support areas.
  • Inventory & Financial Management: Process credit card transactions, receive and inspect F&B carts, monitor onboard offerings and inventory levels, and advise the Onboard Supervisor on needed items.
  • Training & Reporting: Assist in training newly hired Train Attendants, and maintain cleanliness and reset the train.

Experience & Qualifications

• Required:

  • High School Diploma or GED
  • Minimum of six (6) months’ experience in guest service, sales, or food & beverage service
  • Able and willing to work any shift, as well as on weekends and holidays, based on operational needs and train schedules as necessary
  • Able to complete Food Handler and Responsible Vendor certification within 90 days of hire

Knowledge, Skills & Abilities

• Knowledge:

  • Safety protocols and the ability to report concerns promptly
  • Understanding of foodborne illness prevention and health regulations

• Skills:

  • Proven ability to effectively interact with Guests, management, and Teammates under pressure
  • Skilled in professionally handling and resolving escalated Guest concerns using strong problem-solving and decision-making abilities
  • Detail-oriented with the adaptability to handle a variety of situations
  • Effective communication skills and interpersonal skills for engaging with Guests, Teammates, and stakeholders

• Abilities:

  • Clear communication and interpersonal skills
  • Maintain a professional, neat, and well-groomed appearance in accordance with Brightline standards
  • Good physical condition to handle the demands of the job, including performing all safety-related procedures in a moving train environment and performing manual tasks
  • Climb, push, pull, walk, stand, and bend repeatedly for extended periods, frequently lift and/or move objects up to 50 pounds
  • Must be able and willing to work any shift or on weekends and holidays based on operational needs as necessary

Brightline Information

• Work Environment:

  • Frequent exposure to fumes or airborne particles, moving mechanical parts, and vibration
  • Occasionally exposed to a variety of extreme conditions
  • The noise level in the work environment can be loud

• Physical Demands:

  • Regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear
  • Frequently stand, walk, stoop, kneel, crouch, or crawl all day
  • Frequently lift and/or move objects up to 50 pounds, occasionally lift and/or move objects that weigh more than 100 pounds
  • No specific vision requirements
  • Objects weighing 70 pounds or more must be accompanied by a second individual to avoid injury

Travel

75%

Benefits

Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately funded rapid rail service in the country.

Equal Opportunity Employer

In compliance with the Americans with Disabilities Act, Brightline will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.