Train Attendant - Miami

Your Purpose

As a Train Attendant, you will be an integral part of the Onboard Service team, playing a crucial role in ensuring a safe and enjoyable experience for our premium Guests. If you’re a people-person looking for a role where you’ll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!

Your Role

• [Essential Functions]
• Guest Services
• Assist Guests in locating their seats and escort them as appropriate.
• Provide assistance with Guest baggage as needed.
• Provide Food & Beverage service to Guests throughout the train, using strategic selling techniques.
• Have complete knowledge of all F&B menu offerings.
• Prepare and serve hot and cold beverages and snacks adhering to Company standards; ensure Guests are satisfied with their selections and engage in friendly conversation throughout.
• Serve alcoholic beverages adhering to Company established standards, including visually checking and verifying proper identification.
• Aid in handling, diffusing, and solving escalated Guest concerns in an open, friendly, professional, and confident manner.
• Pay close attention to Guests with special needs, Guests with children, or Guests with heavy luggage, and assist as needed.
• Ensure that all possible assistance and information is provided to Guests during periods of service disruption.
• Communication and Coordination
• Aid the Onboard team in using designated communication systems to confirm the train is ready for departure and arrival.
• Maintain communication with the Onboard team on the train and leadership throughout the shift as needed.
• Deliver public address announcements according to standard, providing friendly journey information and a positive message to Guests.
• Aid in coordinating and maintaining marketing efforts within onboard events.
• Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.
• Safety and Compliance
• Ensure that all Onboard activities are carried out safely and to Brightline’s standards of quality.
• Report safety concerns to the Onboard Supervisor immediately.
• Follow Company protocols to manage any unscheduled or emergency situations as trained.
• Inspect service support areas to ensure adherence to Company sanitation requirements.
• Inventory and Financial Management
• Process credit card transactions for purchases via a mobile Point of Sale device.
• Receive and inspect all F&B carts with Train and Commissary Attendants to ensure all products are consistent with our opening inventory for the designated shift.
• Maintain onboard offerings and inventory levels and advise the Onboard Supervisor on needed items.
• Training and Reporting
• Aid in training newly hired Train Attendants on Brightline’s steps of service and safety standards.
• Maintenance and Cleanliness
• Provide light cleaning and resetting of the train at station turn-around and final terminals.

Experience & Qualifications

• Education and Experience: High School Diploma or GED required, some college or vocational training preferred.
• Minimum of six (6) months’ experience in guest service, sales, or food & beverage service.
• Must be able and willing to work any shift, as well as on weekends and holidays based on operational needs and train schedules as necessary.

Knowledge, Skills & Abilities

• Knowledge of safety protocols and the ability to report concerns promptly.
• Understanding of foodborne illness prevention and health regulations.
• Proven ability to effectively interact with Guests, management, and Teammates under pressure.
• Skilled in professionally handling and resolving escalated Guest concerns using strong problem-solving and decision-making abilities.
• Detail-oriented with the adaptability to handle a variety of situations.
• Effective communication skills (fluent English is essential) and interpersonal skills for engaging with Guests, Teammates, and stakeholders.
• Ability to clearly convey information and instructions.
• Maintain a professional, neat, and well-groomed appearance in accordance with Brightline standards.
• Good physical condition to handle the demands of the job, including performing all safety-related procedures in a moving train environment and performing manual tasks.
• Capable of climbing, pushing, pulling, walking, standing, and bending repeatedly for extended periods, frequently lifting and/or moving objects up to 50 pounds.

Physical Demands

• Regularly required to use hands to finger, handle or feel;
• Reach with hands and arms;
• Talk or hear.
• This position is very active and the employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl all day.
• The employee must regularly lift and/or move objects up to 10 pounds, frequently lift and/or move objects up to 50 pounds, and occasionally lift and/or move objects that weigh more than 100 pounds.

Travel

75% Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately funded rapid rail service in the country.