Trailer Parts Sales & Customer Service Representative

About the role

The Trailer Parts Sales & Customer Representative serves as a primary customer contact and trusted resource for trailer parts identification, application support, and order fulfillment. This role requires strong product knowledge across trailer components and systems, including suspension, axle, brake, wheel-end, electrical, cargo control, and chassis products. The CSR works closely with customers to identify the correct parts, provide technical guidance, process orders accurately, and deliver exceptional service that drives customer satisfaction and sales growth.

Responsibilities

• Serve as the primary contact for customers via phone, email, and in person.
• Identify, recommend, and cross-reference trailer parts based on customer needs and equipment specifications.
• Provide product information, basic troubleshooting assistance, and replacement part recommendations.
• Educate customers on product options, maintenance, pricing, availability, and lead times.
• Process orders, quotes, and customer requests accurately using ERP and CRM systems.
• Ensure correct part selection and application accuracy.
• Follow up on quotes, orders, backorders, shipments, and delivery schedules.
• Support OEM and distributor customers with recurring orders and inventory planning.

Requirements

• A high school diploma or equivalent required.
• 2+ years of customer service, parts counter, inside sales, or trailer/heavy-duty truck parts experience preferred.
• Working knowledge of trailer components, axle systems, brake systems, suspension, wheel-end products, and related aftermarket parts strongly preferred.
• Experience with distribution, transportation, fleet maintenance, trailer repair, or heavy-duty aftermarket industries preferred.
• Proficiency with ERP, CRM, and Microsoft Office applications.
• Ability to interpret parts catalogs, technical diagrams, and manufacturer documentation.
• Strong mechanical aptitude and willingness to expand product knowledge through ongoing training.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service, parts counter, inside sales, or trailer/heavy-duty truck parts experience preferred.
• Working knowledge of trailer components, axle systems, brake systems, suspension, wheel-end products, and related aftermarket parts strongly preferred.
• Experience with distribution, transportation, fleet maintenance, trailer repair, or heavy-duty aftermarket industries preferred.
• Proficiency with ERP, CRM, and Microsoft Office applications.
• Ability to interpret parts catalogs, technical diagrams, and manufacturer documentation.
• Strong mechanical aptitude and willingness to expand product knowledge through ongoing training.

Skills

• Customer service skills
• Product knowledge of trailer components
• Technical troubleshooting
• Order processing
• ERP and CRM system proficiency
• Interpretation of technical documents
• Strong mechanical aptitude

Benefits

• Comprehensive benefits package including health insurance, dental insurance, vision insurance, 401(k) with company match, paid holidays, and vacation time.

Pay

Competitive pay with a stable schedule and excellent benefits package.

Schedule

Monday – Friday schedule with no weekends required.