Customer Service Representative & Trailer Parts Sales

About the role

The Trailer Parts Sales & Customer Representative plays a key role in delivering an exceptional customer experience while supporting business growth. This position blends customer support and sales by serving as a trusted point of contact for customers, helping them place orders, resolve issues, and identify solutions that meet their needs. As a Trailer Parts Sales & Customer Representative, you’ll work across multiple communication channels to provide timely, accurate support while building strong customer relationships that drive satisfaction, efficiency, and long-term success.

Responsibilities

• Serve as the primary contact for customers via phone, email, and chat, assisting with orders, returns, and delivery updates.
• Provide accurate product information, including specifications, pricing, and availability.
• Resolve customer questions and concerns efficiently to ensure a positive experience.
• Understand customer needs and recommend products that align with their business goals.
• Identify opportunities to upsell or cross-sell complementary products and services.
• Process customer orders accurately and coordinate with internal teams (warehouse, logistics, etc.) to ensure timely fulfillment.
• Maintain accurate customer and sales data to support reporting and analysis.
• Confidently manage complex or unclear customer requests, escalating issues when necessary to ensure timely resolution.

Requirements

• A high school diploma or equivalent required; bachelor’s degree in a business-related or technical field preferred.
• Prior experience in customer service, counter sales, or inside sales is a plus.
• Ability to learn and apply product knowledge quickly; experience with light-duty trailer products is preferred.
• Strong organizational skills with the ability to multitask and manage priorities in a fast-paced environment.
• Excellent verbal and written communication skills, with a customer-focused mindset.
• Experience using CRM systems and order processing tools is preferred.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in a business-related or technical field preferred.
• Prior experience in customer service, counter sales, or inside sales is a plus.
• Ability to learn and apply product knowledge quickly.
• Experience with light-duty trailer products is preferred.
• Strong organizational skills with the ability to multitask and manage priorities in a fast-paced environment.
• Excellent verbal and written communication skills, with a customer-focused mindset.
• Experience using CRM systems and order processing tools is preferred.

Skills

• Customer service skills
• Product knowledge
• Communication skills
• Organizational skills
• CRM system usage

Benefits

• Comprehensive compensation and benefits package
• Training and development opportunities
• Career advancement
• Reliable solutions and exceptional service for customers

Pay

TBD

Schedule

TBD