Trail's End Lodge Guest Services Supervisor - Winter 2026 - 27

About the role

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family!

Responsibilities

• Check guests in and out and settle guest balances upon departure
• Give guests directions, information, and instructions
• Make reservations for restaurants, transportation, childcare, and other activities for guests, FITs, and owners
• Handle and complete cash, credit card, and lift ticket sales transactions daily and log all tickets, vouchers, gift cards, and gift baskets sold
• Balance and close out lift ticket sales at the end of the day
• Proactively solve guest, owner, and employee problems with urgency, respect, and empathy
• Assist with bellstaff and concierge duties, such as fulfilling special guest requests, coordinating transportation for pick-ups and drop-off, and assisting guests with luggage
• Work with the front office manager to develop processes and procedures to ensure smooth operation and flow at the front desk
• Assist guest services manager with creating staff schedules, training, and completing timecards
• Check for guest requests and services three days prior to arrival and ensure these requests are met
• Train employees on the night audit process
• Other duties as assigned

Qualifications

• Staff leadership, coaching, and mentoring experience preferred
• Must have a valid driver's license and clean driving record
• Excellent understanding of computers, systems, and guest service tools
• Must be able to work varied shifts, including overnight shifts

Dates of Employment

10/31/2026 – 4/19/2027

Pay

$22.00 – $24.00 per hour, dependent on experience