Traffic Monitoring Operator/Call Center - 2nd shift

About the role

AECOM is seeking Traffic Monitoring Operator(s) located in Atlanta, GA. The shift hours available for the position(s) are 2nd shift (2pm – 10:30 pm). The pay rate is $20.00/hour.

Responsibilities

• Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as surveillance cameras, dynamic message signs, and ramp meters located on freeway entrance ramps.
• Maintain camera video and other information sources for the detection and verification of events that impact traffic flow and safety, such as motorist assists, traffic crashes, debris removal, abandoned vehicles, stalled vehicles, maintenance activity, and construction activity.
• Log potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity.
• Dispatch Highway Emergency Response Operators (HERO) patrollers, who provide roadside services on freeways in the Atlanta metro area related to traffic crashes and roadway hazard events.
• Provide clear and accurate directions to the location of traffic events and an accurate description as advised by citizens, public safety partners, or GDOT personnel.
• Maintain and update software-generated response plans to mitigate the effect on freeway traffic flow and update the response plans as necessary.
• Monitor weather conditions for potential and observed effects on traffic flow, and take appropriate action to provide notifications to motorists and agencies about roadway conditions affected by weather.
• Coordinate and collaborate with GDOT signal personnel and/or the SigOps program, which is the program tasked with performing GDOT’s traffic signal management services.
• Update information on GDOT’s traveler information website, 511ga.org, and the 511ga Interactive Voice Response (IVR) system as directed.
• Participate in ride-alongs with a HERO patroller to maintain familiarity with HERO procedures.
• Participate in technical and customer service training and certification activity as required by the program.
• Follow Standard Operating Procedures and Standard Operating Guidelines provided by the program.
• Perform routine updates of asset records, equipment, and contact lists.

Qualifications

• High School Diploma or GED.
• Ability to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.
• Ability to operate software platforms and web-based applications.
• Pass a state and federal criminal history/security background check.
• Pass a pre-employment drug screen.

Skills

• Ability to work a flexible schedule associated with the following shifts: 2nd Shift Hours: 2:00 pm to 10:30 pm.
• Previous experience working in a call center, customer service, 911 Operator or dispatching environment.
• Demonstrated ability to meet a high level of customer service expectations.
• Ability to work in a calm manner and professional manner in a fast-paced, high-pressure environment.
• Previous experience working in a position which includes heavy telephone, radio, and computer usage.
• Effective oral and written communications skills for in-person, radio, and phone conversations.
• Knowledge of interstates and state routes throughout Georgia with geographic familiarity of the freeway system and arterial roads.
• Efficient and accurate data entry skills.
• Working knowledge of and skill set to utilize and operate an ATMS software platform and/or web-based applications.

Benefits

• Medical
• Dental
• Vision
• Life
• AD&D
• Disability benefits
• Paid time off
• Leaves of absences
• Voluntary benefits
• Perks
• Flexible work options
• Well-being resources
• Employee Assistance Program
• Business travel insurance
• Service recognition awards
• Retail savings plan
• Employee stock purchase plan