Traffic Manager

About the role

The ideal candidate is a seasoned project management professional with a strong background in creative or marketing agency environments — someone who thrives in fast-paced, high-stakes settings, is genuinely curious about AI-driven production, and can keep complex, multi-stakeholder creative projects moving without missing a beat, while representing Keenfolks credibly and independently in front of the client.

Key Responsibilities

• Act as the sole day-to-day Keenfolks point of contact for the client team, representing the full breadth of the engagement.
• Own end-to-end project management for creative and content production workflows, from brief intake through final delivery.
• Build, maintain, and communicate project timelines, ensuring all stakeholders are aligned on milestones and deliverables.
• Manage resource allocation across internal creative teams and external partners, proactively identifying and resolving bottlenecks.
• Facilitate standups, status meetings, and review sessions; document decisions and follow through on action items.
• Maintain full project visibility in Adobe Workfront (or equivalent PM tooling), keeping tasks, timelines, and workloads current.
• Identify risks early and escalate or resolve them before they impact delivery — given the sole-POC nature of this role, sound judgment on what to escalate internally is critical.
• Track and report on project KPIs, budget adherence, and team capacity to Keenfolks leadership.
• Continuously improve workflows, templates, and processes to increase team efficiency.
• Partner with the Keenfolks AI and Tech teams to pilot, refine, and scale AI-powered production workflows within the Content Factory model.
• Uphold the quality and compliance standards expected in a regulated pharmaceutical client environment.

Requirements

• Proven 5+ years of experience as a Project Manager within a creative or marketing agency environment — mandatory.
• Experience with health, pharmaceutical, or life sciences clients is a strong plus.
• Demonstrated ability to manage multiple simultaneous projects with competing deadlines in a high-output environment.
• Comfortable operating as the sole client-facing representative for a project — able to build trust and credibility independently with senior client stakeholders.

Skills & Competencies

• Strong communication and interpersonal skills; equally comfortable liaising with creative teams and client stakeholders.
• Highly organized, detail-oriented, and self-directed — able to work autonomously without close supervision.
• Hands-on expertise with Adobe Workfront or comparable project management tools.
• Familiarity with pharma or other regulated-industry content workflows and approval processes is a plus.
• Genuine interest in AI-powered production tools and workflows — experience with AI content or automation tools is a strong plus.

Why This Role

• Innovation at the core — work at the center of an AI Content Factory shaping the future of content production for a Fortune 500 brand.
• High-visibility mandate — sole US point of contact on a flagship account, with direct exposure to senior client stakeholders from day one.
• Career-defining portfolio — add a marquee global pharmaceutical brand and a cutting-edge AI production model to your track record.
• Room to shape the model — influence how AI tools, workflows, and best practices get built and scaled, not just execute an existing playbook.

Location & Work Model

Location: New Jersey or New York, US-based.
Work model: Hybrid — on-site at the client's offices 1–2 times per week, remote otherwise.

Reports to

Keenfolks Account Leadership for this engagement.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.