Traffic Field Supervisor

About the role

The Traffic Field Supervisor is responsible for the oversight and supervision of all on-call Traffic Department ambassadors. This position oversees the paid parking revenue and other administrative duties while maintaining knowledge of Federal ADA parking standards.

Responsibilities

• Supervise the on-call Traffic Attendants, Cashiers and Supervisors.
• Ensure the pre-determined traffic plans and paid parking operations meet the needs of show activity (historical and anticipated).
• Establish, coordinate, and implement barricade set plans, fencing, and signage.
• Work with Exterior Engineering, Services and Sign Shop to ensure work orders have been completed for every event.
• Identify the needs, deficiencies, and opportunities in team skills, and address areas of concern to include corrective discipline.
• Assist in creating and updating new hire and annual Traffic training material and mentoring ambassadors.
• Address complaints and resolve issues and concerns in a timely manner.
• Ensure ambassadors maintain customer service excellence standards.
• Identify and develop ambassador competencies to encourage continued growth and advancement.
• Maintain Traffic equipment and tools appropriately.

Requirements

• High school diploma or general education degree (GED)
• Two years of traffic-related experience
• One-year supervisory experience desired
• Must have a valid Nevada driver’s license and must maintain it during employment
• Must be able to work outside of regular business hours

Skills

• Experience with Microsoft Office Suite, i.e., Word, Excel, PowerPoint and Outlook
• Experience with Workforce (Time and Attendance) and mobile POS system is a plus
• Ability to listen and communicate effectively with clients, vendors, management, and other ambassadors in a variety of formats
• Demonstrate a commitment to valuing differences among individuals and being inclusive