Traffic Customer Service Rep
Position Summary
Assists customers through various communication channels by managing and resolving service requests. Follows up with customers and internal teams to ensure service expectations are met and exceeded.
Major Tasks And Responsibilities
- Provides responsive communication to meet customer needs by delivering performance reports to ensure customer satisfaction and retention.
- Affords assistance to customers with inquiries and resolves issues to improve service quality through process improvements and quality assurance initiatives.
- Handles and resolves customer service requests across multiple communication channels.
- Maintains calendars and follows up with customers and internal teams to ensure service levels align with customer expectations.
- Identifies potential service issues and implements corrective actions to prevent disruptions in service quality.
- Tracks the progress of ongoing projects and work orders to ensure timely completion.
Preferred Qualifications
- A high school diploma or GED.
- Two (2) or more years of customer service or related experience.
- Working knowledge of Microsoft Office and data analysis.
Pay Rate
$18.14 - $20.81 per hour, based on experience.
Benefits
At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.
About the Role
It's all here and it’s exactly what going further is all about.
Schedule
N/A
Skills
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Qualifications
N/A
Benefits
At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.
Pay
$18.14 - $20.81 per hour, based on experience.
Company Information
With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team.
Equal Opportunity Employer
At Saia, we are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.