Trading Systems Support Lead

Key Responsibilities

• Lead, mentor, and grow the trading support team, setting standards for performance and professional development
• Define and own the roadmap for trading systems support, prioritizing initiatives that improve performance, scalability, and reliability
• Improve system uptime, capacity, and performance to ensure stability under high-load and high-volatility market conditions
• Drive continuous improvement and assess the team's tools, workflows, and operational processes
• Provide daily support for proprietary trading systems, diagnosing and resolving critical production issues, and managing incident tracking and reporting
• Build and enhance monitoring tools and dashboards to correlate system performance with trading outcomes, including alerting and automation

Key Requirements

• Bachelor's degree in Computer Science or equivalent field of study
• 5 or more years’ experience in technical support, production engineering, or related roles, including team leadership
• Proficiency in scripting and automation (e.g. Python, Shell) and experience with version control systems such as Git
• Strong understanding and hands-on experience with Linux OS
• Experience in technical support and leading a customer support team
• Ability to communicate clearly with both traders and developers and to collaborate effectively in a fast-paced environment
• Experience with trading systems and US exchange protocols is a plus
• Experience with C++ or Rust is a plus
• Previous experience in a financial or trading environment is a plus