Trade Sales Representative

About the role

The Trade Sales Consultant is responsible for building the Pella brand within the trade industry as their premier choice for window and door solutions. This role involves achieving individual sales goals through a relational selling model, providing solutions, and developing strong customer relationships.

Responsibilities

• Spend significant time hunting for new trade customers and at customer sites to generate account growth with planned quality meetings.
• Independently set work hours.
• Represent Pella at company-sponsored events, professional group invitations, trade association meetings, and builder home shows.
• Generate sales by acquiring new customers while building loyalty within existing customer relationships.
• Respond to client concerns and apply independent decision-making while striving for first-time resolution on all client problems and issues.
• Maintain an exceptional level of expertise of products/services relating to Pella's customers, and stay updated on the competitive landscape.
• Strive to build strong customer relationships by engaging in a consultative sales approach to recommend products, total solutions, and consistent follow-up that satisfies the needs of the customer.
• Ensure quotes and orders are accurate following company sales procedures.
• Educate customers on manufacturer installation guidelines and measure openings to ensure accuracy of product ordering and applications.
• Leverage other Pella team members/departments to assist with specific product requirements.
• Thank clients and encourage a continuing relationship by acting as their central point of contact.
• Understand and adhere to the Trade Selling Process in all aspects of sales-related interactions.
• Collaborate with the Operations teams to ensure successful after-sale service requirements and installations.
• Interact with the Account Receivable department to address any potential billing/payment issues of customers.
• Manage all customer interactions using strong CRM systems tools and proactively communicate with customers.
• Occasionally work variable, non-traditional hours and make themselves available for customers during evenings and weekends.

Requirements

Skills/Knowledge:

• Able to develop partnerships with other businesses that serve the same customers.
• Provide superb customer service and generate referrals from one customer to others.
• Create a sense of trust and reliability with customers.
• Skilled at relating to a variety of customers - balances poise and integrity with a service mentality.
• Able to negotiate, build value, and address objections towards closing a sale.
• Work collaboratively with Pella team members and customers.
• Enjoys working in a fast-paced environment with a high sense of urgency.
• Energized by meeting and engaging new people, skilled networker.
• Demonstrates confidence balanced with humility.
• Tenacious, able to persevere through sales challenges and setbacks.
• Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available.
• Excellent influencer - can sell something new, shift paradigms, convey the value proposition.
• Seeks out internal experts and utilizes their knowledge.
• Able to accurately read, interpret, and take-off blueprints.
• Adaptable to changing processes and priorities.
• Works well without close supervision but always keeps their manager informed.
• Focused on details and follow through.
• Proficient with Microsoft Office and smart devices, and able to learn internal software programs and applications.