Trade Desk Associate

About the role

The Associate, Trade Desk is an entry-level role designed for individuals eager to build a career at the intersection of financial markets and technology. This role supports the day-to-day operational oversight of one or more Cboe exchange trading platforms (e.g., BYX, BZX, C1, C2, CFE, EDGA, EDGX) across asset classes including equities, options, futures, and foreign currencies.

Responsibilities

• Platform Monitoring & Operations Support
• Aid in daily system checks and review of audit logs under the guidance of senior team members to help verify system changes and confirm platforms are operating as expected.
• Maintain monitoring of production, disaster recovery, and certification/s environments and escalate anomalies or known issues to experienced staff in a timely manner.
• Provide live updates to customers and internal teams related to system and trading issues.
• Apply standard operating procedures to assist in resolving routine platform issues.
• Customer & Exchange Support
• Offer first-level customer support related to platform behavior, order processing, market structure, and feature/function inquiries.
• Support exchange platform operations including order cancel requests, clearing support requests, and client onboarding activities under supervision.
• Monitor auctions/rotations and assist with block trade and ECRP support as directed.
• Data & Analysis
• Use SQL and UNIX shell tools under supervision to query databases and examine log files in support of data gathering and basic reporting tasks.
• Aid in documenting findings and preparing reports for customers and business teams as needed.
• Process & Documentation
• Update internal technical procedures and operational documentation within the Operations team’s Confluence space under the direction of senior staff.
• Participate in weekend industry sing as needed.
• Collaboration & Learning
• Develop working knowledge of Cboe’s exchange platforms, APIs (market data, order entry, web service), and operational workflows through on-the-job training and mentorship.
• Build internal relationships with colleagues across Operations, Technology, and Business teams to exchange information and support team goals.
• Perform other related duties as required or requested.

Requirements

• Bachelor’s degree preferred in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline.
• 0-2 years professional experience required; internship, coursework, or academic project experience in financial services, technology, or a related field is a plus.
• FINRA Security Industry Essentials Examination (SIE) and Series 57 licenses, or the ability to obtain within the first 8 months of service, required.
• Basic familiarity with SQL or UNIX shell environments (coursework or personal experience accepted).
• Strong eagerness to learn financial market concepts, trading systems, and technical support workflows.
• Effective written and verbal communication skills with the ability to clearly relay information to internal colleagues and customers.
• Demonstrated ability to work collaboratively in a team environment.

Qualifications

• Basic understanding of financial markets and trading systems.
• Experience with SQL and UNIX shell environments.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Skills

• SQL
• UNIX Shell
• Financial Market Concepts
• Trading Systems
• Technical Support Workflows

Benefits

• Fair and competitive salary and incentive compensation packages with an upside for overachievement.
• Generous paid time off, including vacation, personal days, sick days and annual community service days.
• Health, dental and vision benefits, including access to telemedicine and mental health services.
• 2:1 401(k) match, up to 8% match immediately upon hire.
• Discounted Employee Stock Purchase Plan.
• Tax Savings Accounts for health, dependent and transportation.
• Employee referral bonus program.
• Paid parental leave and fertility benefits.
• On-site gyms and discounts to other fitness centers.

Pay

The anticipated base salary range for this role is $68,000-$88,000, with actual compensation determined by job-related factors such as skills, relevant experience, education, internal alignment, and location.

Schedule

This role follows a four day in office work model.