Seasonal Stockroom Associate

About the role

Stock Associates are critical to the success of our stores. You organize inventory and create safe, efficient stock areas, partnering closely with the Stock Lead to receive and merchandise items. This ensures our customers have the product they want when they want it. You operate as part of a dynamic team, cooperating to achieve business goals.

Responsibilities

• Receive, store, pick, count, and distribute products and materials to meet store needs.
• Receive and verify shipments, handle discrepancies, and maintain accurate inventory counts.
• Assemble, pack, and ship merchandise transfers between retail locations or distribution centers.
• Follow stock processes and policies, maintain a neat and orderly stock room, and practice safety and security measures.
• Control damaged merchandise or mis-mate inventory according to company standards.
• Replenish and display product on the sales floor according to Visual Merchandising standards.
• Greet customers, direct them to products, answer questions, and provide current product knowledge.
• Maintain a positive, cheerful attitude with customers and team members, promoting the store and brand image.
• Report to work on time and notify the Store Manager in advance of any lateness or absence.

Core Competencies

• Ensure the highest level of customer service as outlined in our Service Training Program.
• Prioritize brand and product knowledge in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Contribute to a team and cooperate to achieve goals.
• Multi-task in a fast-paced environment.
• Promote a positive and respectful work environment.
• Respond to problem situations with professionalism and escalate special customer requests to management.
• Think critically to solve problems and approach challenges with agility.

Requirements

• One to two years of retail store experience preferred.
• High School Diploma.
• Excellent verbal and written communication skills.
• Ability to convey the Deckers Brands Vision and Mission to team members and customers.
• Strong team-building and organizational skills with exceptional attention to detail.
• Flexibility in schedule and hours to meet business needs.
• Proficiency in Microsoft Office suite.
• Valid driver’s license.

Benefits

• Competitive pay.
• Employee discounts and perks.
• Global contests.
• Opportunities for growth and development.