TPS Engineer
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry.
What We Offer
You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.
- Salary: $140,000.00 - $192,500.00
- Location: Portland, OR
- Full-time, regular position with travel up to 50% of the time
- Relocation eligible
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Responsibilities
- Provides leadership of new product introductions and early learning shipments, resolution of critical long-term customer issues with upper management, and identifying special projects for successful implementation and completion.
- May support multiple products across multiple regions/customers as required.
- Responsible for product hardware performance at a strategic customer or region.
- Manages hardware and software technical customer escalations.
- Drives failure analysis to identify long-term technical issues, plans for resolution, and develops designs to correct issues.
- Provides Alpha Site leadership (NPI, JDA, Eval) related to installation, operation, calibration, service, and/or testing of new hardware, process, or software designs.
- Drives multi-function taskforces to address customers' complex design-related issues, including process and hardware redesign efforts.
- Drives program management from concept through customer acceptance and formal release.
- Generates and presents system performance data, including metrics such as MTBF, MTBI, and availability, as well as process data and I/W spending analysis.
- Provides Beta Site support related to installation, operation, calibration, service, and/or testing of new hardware, software, or processes on customer tools.
- Initiates and reviews ECOs to ensure data supports fixes and communicates updates to the field.
- Engages in technical dialogue with customers for escalations or hardware/software availability requests.
- Supports GPS in generating documentation such as CENs and BKMs.
- Creates and reviews documentation covering technical improvements, system upgrades, and support plans.
- Presents at the customer level and ensures field implementation.
- Organizes and manages on-site training for early learning shipments and new product introductions.
- Enhances local team product technical knowledge through frequent knowledge transfer and proactive training.
Requirements
- Regarded as the technical expert in their particular field.
- Demonstrates in-depth and/or breadth of expertise in own discipline and broad knowledge of other disciplines within the function.
- Anticipates business and regulatory issues; recommends product, process, or service improvements.
- Leads projects with notable risk and complexity; develops strategy for project execution.
- Solves unique and complex problems with broad impact on the business; requires conceptual and innovative thinking.
- Impacts the direction and resource allocation for programs, projects, or services.
- Communicates complex ideas, anticipates potential objections, and persuades others, often at senior levels, to adopt different points of view.