TPC Dispatch Lead

About the role

The TPC Dispatch Lead plays a vital role in driving the safe, efficient, and compliant delivery of customer vehicles across USAL's network through our third-party carrier partners. This position is central to managing daily dispatch operations, ensuring optimal routing and scheduling, and maintaining strong communication with TPC drivers, their logistics teams, and customers.

Responsibilities

• Coordinate and monitor daily TPC dispatch operations using transportation management systems solely focused on our third-party carrier network.
• Serve as a liaison between TPC drivers, their logistics teams, and customers to ensure timely and damage-free deliveries.
• Analyze load factors, TPC driver availability, and equipment readiness to optimize routing and scheduling.
• Support TPC driver engagement through clear communication, coaching, and performance feedback through their company leadership teams.
• Collaborate with carrier operations and capacity teams to align dispatch activities with broader network goals.
• Generate and analyze operational reports to track KPIs and identify areas for improvement.
• Build trust with the carrier base making USAL Solutions the premier broker for third party carriers.
• Maintain alignment with our company core competencies and values.

Requirements

• Bachelor's Degree in Logistics, Transportation, Supply Chain, or related field of study.
• 4-6 years of experience in Dispatch, transportation coordination, or logistics operations.
• Experience with transportation management systems (TMS) and/or dispatch software.
• Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Customer Data Management - Developing-Intermediate level required.
• Customer Relationship Management - Developing-Intermediate level required.
• Listening Skills - Developing-Intermediate level required.
• Adaptability - Developing-Intermediate level required.

Physical and Environmental Requirements

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

Travel Requirements

20% Limited domestic travel.

Benefits

Our Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave.