Dispatch Lead

This is a fully in-person position with the expectation that you will be onsite 5 days per week

Shifts available (subject to change)

• Mon-Fri 5:30am-2:00pm ET
• Sun-Thurs 12:30pm-9:00pm ET

What You'll Do

• Proactively adjust daily operating plans based on real-time input from drivers, riders, and colleagues
• Prioritize operational issues and provide creative solutions for overseeing a live operation
• Serve as the real-time point of contact and full owner of “live ops” issues
• This includes managing various stakeholders across diverse teams (Dispatch, Rider support, Local Operations team)
• Build strong cross-functional relationships across various Via teams and offices and external partners
• Deliver exceptional rider and driver support, representing Via values and building trust in every interaction
• Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email.
• Effectively triage and prioritize live operational issues, then take action based on the information received
• Leverage knowledge of Via products and services to make ad hoc decisions with little guidance

Who You Are

• Thrive in fast-paced environments: You make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
• Tech savvy: You learn new software quickly, and can juggle working with multiple different tools simultaneously
• Ownership mentality: You take full responsibility for the outcomes of all issues that arrive during live service. You approach these issues with a “do whatever it takes” mentality to ensure full resolution
• Proactive: You think ahead and anticipate to prevent problems before they start
• An empathetic and effective communicator: You excel at active listening and collaboration
• Comfortable with ambiguity: You make thoughtful choices between imperfect options
• Maintain a solution-oriented mindset: You are persistent, creative, and cool under pressure
• Observant and keen to improve: If something is not working, you come up with a better way
• An exceptional team player: People love working with you, and you can quickly contribute to cross-functional teams

Compensation and Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $24 - $27/hour
• We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching.