TPA Benefits Plan Administrator

About the role

Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service of local experts to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.

• Collaborate with purpose – Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.
• Build your career – Expand your expertise through meaningful work, continuous learning, and opportunities to grow across a national organization.
• Make an impact – Help clients navigate complex challenges while contributing to solutions that make a difference for their businesses, employees, and communities.

The Opportunity At Alera Group, our Employee Benefits team helps organizations attract, retain, and support their employees through innovative benefits solutions. As a Benefits Plan Administrator, you'll play an important role in delivering exceptional client service, building trusted relationships, and helping clients navigate the complexities of employee benefits.

Responsibilities

• Process HRA/MERP, FSA, and HSA claims accurately and within established service standards
• Review claims according to client-specific plan designs and eligibility requirements
• Maintain benefit plans, participant information, plan configurations, and electronic payment information
• Deliver responsive customer service through phone and email communications with participants and employers
• Research and resolve claim discrepancies, reimbursement questions, and payment issues
• Partner with insurance carriers, clients, Account Managers, and internal teams to support plan administration
• Prepare reports and requested documentation while maintaining accurate records and workflows
• Assist with new client implementations, plan changes, enrollment activities, and other administrative functions as needed

Qualifications

Required Qualifications

• Minimum 2 years of experience in employee benefits, health insurance, claims administration, or customer service
• High school diploma or GED
• Strong communication, organizational, and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Outlook, Word, Excel, Teams, and other business applications
• Strong attention to detail, analytical skills, and data entry accuracy
• Accident & Health, Life & Fixed Annuities License required or ability to obtain within 90 days of employment

Preferred Qualifications

• Third-Party Administration (TPA) experience
• Experience administering HRA, MERP, FSA, COBRA, HSA, or other employee benefit plans
• Knowledge of IRS and HIPAA regulations related to consumer-driven health plans
• Experience working within benefits administration or claims processing systems
• Professional phone, written communication, and customer service skills
• Experience supporting employee benefits clients and participants

Benefits

• Medical,