Toy Soldier - NorthPark Center

Job Description

The Toy Soldier is synonymous with FAO Schwarz and is tasked with representing the brand to the highest levels of excellence to fully engage our guests. The role involves staying in character, delivering an outstanding experience, and acting as the personality of the store.

Responsibilities

• Engage each guest to deliver an outstanding experience throughout their visit.
• Build connections with visitors and passers‑by alike, remaining in character at all times and bringing a sense of fun to the day.
• Act as the personality of the store and build rapport with both children and adults by adapting your style to make them feel welcome.
• Lead the daily opening ceremony for the store with flair and uniqueness.
• Serve as a greeter and local expert, supplying relevant information to guests on demand.
• Participate in social media posts in full Toy Soldier persona, including filmed or live video content.
• Demonstrate products for guests with confidence and enthusiasm, showcasing key features.
• Lead private FAO events and/or private shopping experiences.
• Tailor key talking points to suit your audience and deliver information with personal flair.
• Wear the provided uniform (hat, jacket, gloves, pants) which is laundered and maintained by FAO Schwarz.

Requirements

• Experience in performance, acting, music, or dance is a plus.
• Familiarity with a premium or experience‑based retailer is a plus.
• An engaging and theatrical personality that can captivate an audience in all environments.
• Ability to remain positive and in character for extended periods without losing Toy Soldier magic.
• Flexibility to work a schedule based on business needs.

Physical Requirements

• Continuous movement for 6‑8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Handling bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
• Regularly lift items weighing up to 10 lb and occasionally up to 25 lb.

Schedule

General hours for this position: Friday, Saturday, Sunday, and holidays (flexible schedule may be required).

Benefits

• Medical, vision, dental, life insurance, and disability coverage.
• Retirement plans (401k) and paid time away.
• Merchandise discount and Employee Assistance Program resources.
• Potential performance‑based incentives/bonuses.
• Additional benefits may vary by location, job level, classification, and length of employment.