Toy Soldier - Bellevue Square

About the role

The Toy Soldier is synonymous with FAO Schwarz and is tasked with representing the brand to the highest levels of excellence to fully engage our guests.

Responsibilities

• Engage each guest to deliver an outstanding experience throughout their visit.
• Build connections with visitors and passers‑by alike, remaining in character at all times and bringing a sense of fun to the day.
• Act as the personality of the store and build rapport with both children and adults by adapting your style to make them feel welcome.
• Lead the daily opening ceremony for the store with flair and uniqueness.
• Serve as a greeter and local expert, ready to supply relevant information to guests on demand.
• Participate in social media posts in full Toy Soldier persona.
• Participate in filmed or live video content for social media.
• Demonstrate products for guests with confidence and enthusiasm, showcasing key features to help customers explore and engage with the assortment.
• Lead private FAO events and/or private shopping experiences.
• Tailor key talking points to suit your audience and deliver key information with a personal flair.
• Wear a provided uniform—including hat, jacket, gloves, and pants—that will be laundered and maintained by FAO Schwartz.

Requirements

• Experience in performance, acting, music, or dance is a plus.
• Familiarity with a premium or experience‑based retailer is a plus.
• An engaging and theatrical personality that can captivate an audience in all environments and situations.
• Ability to remain positive and in character for extended periods without losing Toy Soldier magic.
• Willingness to work a flexible schedule based on business needs.

Physical Requirements

• Continuous movement for 6‑8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Handling bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Schedule

General hours for this position: Friday, Saturday, Sunday, and holidays. A flexible schedule may be required.

Pay

The pay range(s) provided comply with state‑specific laws and may vary by location. Pay offers are dependent on the location, as well as job‑related knowledge, skills, and experience.

Benefits

• Medical, vision, dental, life, and disability insurance options.
• Retirement plans (401k) and paid time away.
• Merchandise discount and Employee Assistance Program resources.
• Potential performance‑based incentives/bonuses.
• Additional benefits such as holidays and PTO accruals, subject to eligibility requirements.