Towne Place Suite by Marriott, Auburn Hills- Front Desk Agent

Job Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keep records of room availability and guests' accounts.
• May make, confirm and cancel reservations for guests.
• Compute bill, collect payment and make change for guests.
• May post charges such as room, food, liquor or telephone by hand or machine.
• Date-stamp, sort and rack incoming mail and messages.
• Transmit and receive messages using equipment such as telephone, fax and switchboard.
• Understand and enforce the hotel company credit policies.
• Account for all cash and make deposits in accordance with hotel and company policies.
• Take the initiative to greet guests in a friendly and warm manner.
• If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
• May make restaurant, transportation or entertainment reservations for guests;
• May deposit guests' valuables in hotel safe or safe-deposit box;
• May order complimentary flowers or champagne for special guests.

Job Skills

• Speak clearly and listen carefully.
• Use personal judgment and specialized knowledge to give information to people.
• Communicate well with many different kinds of people.
• Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
• Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications

Education: HS Diploma or equivalent.

Experience: Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

Licenses/Certifications: N/A