Tours Manager | The Star

About the role

To serve the high volume of visitors, it is imperative that service of the highest standard is administered daily through each employee associated with the tour department. The role of a Tours Manager is to effectively give information about the venue in an entertaining, engaging and informative way.

Essential Duties

• Provide exceptional customer service to practice facility and visitors
• Welcome each visitor and serve them as they begin the tour
• Maintain a professional image and pleasant demeanor at all times
• Be knowledgeable about all parts of the stadium that are on the tour route and in the script
• Facilitate a group getting through the stadium in a safe and effective way
• Work with fellow team members to keep tour route monitored in an effective manner
• Learn which tours are available on a day-to-day basis
• Communicate with teammates and supervisors via 2-way radio
• Ensure safety of all visitors

Qualifications

• Have relevant customer service experience and managerial experience to lead staff
• Must have excellent interpersonal skills
• Must be comfortable serving visitors of all backgrounds and ages
• Must be willing to be flexible with their schedule and daily assignments
• Able to stand for long periods of time and walk long distances
• Ticketmaster Host experience is a plus

Compensation

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working Conditions

• Location: On Site The Star Frisco, TX

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Additional Information

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.