Tournament Poker Supervisor

About the role

Adjacent to the Las Vegas Convention Center and just one block from the world-famous Las Vegas Strip, the legendary Westgate Las Vegas Resort & Casino provides a fun, challenging and rewarding work atmosphere. Help create remarkable guest experiences at our world-class resort, which features a lively casino that is home to the world’s largest Race & Sports Book; incredible restaurants, nightlife, and live entertainment; and the convenience of a Las Vegas Monorail station onsite for easy access to the Las Vegas Strip. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Responsibilities

• Supervises the daily operation of the poker room.
• Implements and administers Poker Room policies and procedures established by the Casino Operations management.
• Supervise employees to accomplish customer service and satisfaction goals.
• Be competent in working all positions in order to train and assist with problem solving.
• Ensure transactions are done correctly to safeguard Westgate assets.
• Complete all shift paperwork.
• Ensure compliance with gaming regulations.
• Analyze facts in disputes to determine solutions within guidelines for guest satisfaction.
• Supervise and protect all games, ensuring all rules and regulations are being followed.
• Administer department policies and transactions accurately, correctly, and timely.
• Verify all paperwork pertinent to the job.
• Oversee and run the Daily Poker Tournaments.
• Respond to guest and team member inquiries professionally and timely.
• Always provide guest satisfaction.
• Supervise (and recommend counsel when appropriate) employees to accomplish superior customer service and satisfaction.
• Communicate and consult with the Poker Manager and Director of Slot Operations for ways to stimulate business levels and increase head count.
• S