Tournament Poker Dealer (Horseshoe Bossier)

About the role

The Poker Dealer creates an entertainment environment for all guests and provides courteous, friendly, and prompt service in dealing poker games.

Responsibilities

• Proactively anticipate customer needs.
• Familiarize themselves with all guests’ names and personal facts.
• Study other games and services offered at the property.
• Adhere to department policies and procedures, including those pertaining to Federal and Regulatory laws and guidelines.
• Handle money and provide accurate and appropriate chips for guests.
• Strive to build and achieve customer satisfaction.
• Exercise appropriate discretion in identifying communications of special promotions to customers.
• Coordinate with Casino Operations supervisor and Security to detect and prevent attempts to cheat and to identify floor irregularities.
• Act as a role model and present oneself as a credit to Caesars, encouraging others to do the same.
• Adhere to regulatory, departmental, and Company policies.

Requirements

• High school diploma preferred.
• At least 6 months of dealing experience and/or successful completion of dealer school or program at an accredited institution.
• Must be able to obtain Non-Key LA Gaming License and Responsible Vendor Certification.
• Knowledge of card games.
• Strong money handling and documentation skills.
• Knowledge of casino rules, procedures, and regulations pertaining to Table Games.
• Ability to work as a team across departments and levels of management.
• Upbeat personality for all interactions with guests and fellow Team Members.
• Ability to bend, crouch, kneel, twist, lift, and work at a desk when performing Pit Clerk functions.
• Ability to respond to visual and aural cues.
• Must be able to read, write, speak, and understand English.
• Well-groomed appearance.
• Ability to acknowledge, greet, and converse in English with customers.
• Operate a typewriter, computer, telephone, ten-key adding machine, calculator, photocopy machine, and fax machine.
• Lift, pull, push, or carry up to 40 pounds.
• Manual dexterity to handle paperwork, operate computers, and other Pit equipment.
• Ability to work inside and continuously maneuver around the Pit area and throughout the hotel/casino property.
• Tolerate areas containing second-hand smoke, high noise levels, bright lights, and dust.
• Work at a fast pace and in a stressful environment.
• Ability to work any day of the week and any shift.