Tournament Poker Supervisor (Horseshoe Bossier)

About the role

The Poker Supervisor supervises the Poker Room, tracks players when necessary, and provides protection for games while delivering friendly, helpful service to every guest.

Responsibilities

• Acknowledges, greets, and converses in English with customers waiting to be seated at an active Poker game.
• Seats customers on available Poker tables and notifies the Dealer of new players.
• Makes seat changes and records them to prevent errors.
• Transfers monies from the Cashier to customers.
• Monitors games during critical hours and consolidates games when enough seats are available.
• Ensures games are not left weak or unattended.
• Handles customer concerns as needed.
• Accurately maintains the brush bank and performs mathematical computations for buying/selling chips or money with the Cashier.
• Answers telephone calls and maintains the Poker Bank.
• Completes appropriate paperwork.
• Meets attendance guidelines and adheres to regulatory, departmental, and company policies.
• Interviews, trains, and selects employees.
• Conducts performance reviews and recommends wage increases or promotions.
• Ensures safety and security, handles team member complaints or grievances, and recommends disciplinary action.
• Plans, supervises, and monitors work while ensuring compliance with federal, state, and gaming laws.

Requirements

• High school diploma or GED is required.
• Five years of previous Poker dealing experience is required.
• Ability to obtain a Non-Key LA Gaming license and Responsible Vendor Certification.
• Excellent customer relations and communication skills.
• Knowledge of basic math (addition, subtraction, multiplication, division) without the use of a calculator.
• Ability to work well with co-workers as part of a team.
• Must be able to maneuver between Poker tables and perform physical tasks such as reaching, pulling, bending, crouching, and kneeling around tables and the Poker bank.
• Must be able to lift up to 30 pounds.
• Must be able to respond to visual and aural cues.
• Must present a well-groomed appearance.
• Must be able to read, write, speak, and understand English.
• Must tolerate environments with secondhand smoke, high noise levels, bright lights, and dust.
• Ability to work at a fast pace and in stressful situations.
• Must be available to work any day of the week and any shift.