Touring and Logistics Coordinator

About the role

Obtain all required information to fulfill the client’s transportation needs and enter that information correctly into the reservation or dispatch systems.

Schedule

Flexible, weekends required

Pay

Starting at $20–$23/hr DOE

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Responsibilities

• Answer incoming calls, email requests, and online booking requests for service from clients
• Accurately input reservation requests and any necessary changes into all appropriate computer systems in a concise and professional manner
• Keep up to date on Avalon’s products, services, policies, and procedures
• Reconfirm future reservations with clients
• Build rapport with clients by becoming knowledgeable about their account, special needs, and particular preferences
• Continuously monitor all incoming reservation channels (phone, multiple email inboxes, online bookings) and answer all inquiries about the company, service, rates, and travel time promptly and professionally
• Handle reservations for affiliate work and farm orders to affiliate network as needed
• Monitor the status of national rides to ensure clients are receiving excellent customer service from our affiliate network
• Identify and resolve any problems with incoming orders; escalate as needed
• Proactively and professionally handle customer service complaints and escalate issues as appropriate to respective department heads
• Accurately help build client profiles and accounts by informing accounting of new account information obtained from client calls
• Perform basic dispatch functions as needed such as: coding, calling affiliates, obtaining chauffeur details, and securing and sending new trips
• Check all work at the end of shift
• Handle and secure greeters when needed
• Other duties as assigned